Guest Experience Manager (GXM)
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Job Summary
Role: Guest Experience Manager (GXM)
Location: London
Department: Reception UK
Job type: Permanent
Salary: 15 per hour
Pattern of work: Monday to Friday (08:00 - 18:00)
Closing Date: 28/009/2026
Job ID: 886
We are looking for a proactive polished and personable Guest Experience Manager to lead the Front of House experience. Youll be the sole ambassador of the building setting the tone for a premium and professional space.
We are seeking an exceptional Guest Experience Manager to deliver a first-class hospitality-led experience within a prestigious corporate office.
As the key Front of House professional you will create outstanding first impressions manage daily reception operations and build strong trusted relationships with tenants clients and stakeholders.
Who we are
Reception UK (RUK) is an established reception and concierge service; we take great pride in being known for our attention to details and service excellence. Our vision is to create a reception/concierge service thats unique bespoke and tailored to our clients requirements with a focus on superb customer service.
Main Responsibilities - Front of House
As the key Front of House resource the GXM will provide a welcoming helpful and professional first point of contact to all callers and visitors-First impressions are extremely important. Provide a high-quality service that ensures that a positive impression is given whilst remaining proactive when faced with problems or queries. Answering all incoming telephone calls and resolving queries ensuring accurate comprehensive and relevant information is provided. Ensure all callers feel valued and prioritised and where colleagues are not available or point of reference not clear take messages and provide a follow up. Meet and greet all visitors to the building (colleagues managers tenants landlord representatives and members of the public) providing a friendly efficient timely professional and welcoming environment. Direct to appropriate facilities or staff member as required. Ensure the daily list of visitors is kept in reception and that all visitors sign in and out of the building. Key management procedures must be adhered to. Keep the reception area well presented tidy and uncluttered ensuring the reception administration is up to date. Monitoring and ordering office supplies and maintaining office equipment in the reception area. Assist the Office Manager in the day-to-day running of the building to deliver operational activities in line with agreed service levels/management agreements associated legislation and compliance. A clear focus will be applied to general management of the building security safety compliance and managing contractors. Contractors- Oversee any works that may take place inspect and report back to FM once works are completed ensuring tenants are updated on clients request. Monthly newsletters are to be agreed with client ensuring they are informative fun interactive and elevates tenant liaison. Know your area- restaurants pubs nearest station with directions and any local areas of interest. Provide discounts with local amenities for tenants. Minimum 2 x pop up stalls to be arranged for reception area per month. |
Profile
Qualifications knowledge skills experience and competencies:
- Experience of working in a similar role or industry
- Exceptional personal presentation
- Good health and safety knowledge and day to day application
- Team supervision
- Liaison with contractors
- Excellent communication skills (oral and written) - Ability to read understand apply and communicate written materials e.g. policies and procedures fire drill instructions.
- Used Microsoft office or other IT and digital platforms.
- Ability to work on own initiative within a pressurised environment.
- Highly developed organisational skills
- Good Interpersonal skills to sustain effective relationships and partnership working with all stakeholders.
- Seek opportunities and finds solutions to blockers.
Employee Benefits
RUK takes pride in offering benefits that promote health and wellbeing.
- Ride to Work Scheme
- Retail discounted shopping
- Employee Assistance Programme
- Credit Union
- Long Service Rewards
- Employee of the Month/Year
We are an equal opportunities employer; we encourage applications from a diverse range of individuals. We believe that a diverse talented workforce nurtures excellence and makes us a great place to work where individuality and inclusivity are celebrated.
We reserve the right to withdraw the advert earlier than the advertised closing date if we receive too many applications.
Required Experience:
Manager
