Guest Experience Expert Rooms Controller London Marriott Marble Arch

We are looking for a passionate Guest Experience Expert - Rooms Controller to join our wonderful team at London Marriott Hotel Marble Arch.

You deserve a career that fulfills your purpose. You deserve to dream without limits. Be a part of something bigger than yourself join a team where everyone has a voice. Be inspired by whats possible and discover your own future. Begin your purpose belong to a global community and become the best version of you. At you.

The impact youll make.

First impressions are everything. And youll set the tone for every guests stay. With a genuinely warm welcome youll be ready with answers to any questions and happy to offer information about hotel services facilities and the local area. Anything to help make their visit that bit more special. And creating the smoothest check-out experience youll make sure they leave us happy too.

Perks you deserve.

• Personal coaching to support you in your day-to-day job and development and training opportunities.
• Special discounted room rates for 9000 Marriott hotels worldwide for you your family and friends.
• 50% discount on Food & Beveragewhen dining in the hotel.
• Start with 28 holidays (Including Bank Holidays) then watch your time off grow1 extra day every work anniversary!
• Heavily discounted room rates for you & friends and family -why not we are after all the largest hotel company in the world!
• Recommend a Friend Incentive Be rewarded for referring someone you know!
• Complimentary staff uniform dry cleaning- we do like to make an impression
• Complimentary meals on duty.

What youll do

• Process guest check-ins assigning rooms and activating room keys.
• Co-ordinate with Housekeeping to track readiness of rooms for check-in and report any guest concerns.
• Answer respond to and process all guest calls messages questions or concerns.
• Give guests information and directions regarding property and local areas of interest.
• Process check-outs and resolving any disputed charges.
• Process payments and room charges as well as cashing guests personal and travellers cheques
• Confirm reservations and cancellations running daily reports on the number of arrivals and departures.

What were looking for

• A warm people-oriented demeanor
• A team-first attitude
• Positive outlook and outgoing personality
• Flexibility problem-solving skills and multi-tasking ability
• The ability to stand sit or walk for extended periods of time across a work shift.

Welcome to London Marriott Hotel Marble Arch

Your gateway to the heart of London.

Perfectly positioned where business leisure and social experiences converge this hotel offers seamless access to Londons most celebrated neighbourhoods. Guests can explore the chic boutiques of Marylebone the cultural vibrancy of Edgware Road and iconic shopping destinationsall within walking distance. The Pickled Hen a British gastropub with a modern twist creates a lively social hub for guests and locals alike. An inspiring place to begin your career journey.