Guest Experience Expert Guest Relations Executive London Marriott Hotel Grosvenor Square

POSITION SUMMARY

LONDON MARRIOTT HOTEL GROSVENOR SQUARE PROUDLY MARRIOTT UNIQUELY GROSVENOR SQUARE

Experience 5-star service at the London Marriott Hotel Grosvenor Square. Perfectly situated in the upscale Mayfair neighborhood minutes from Oxford Streets world-class shopping Hyde Park and iconic landmarks our newly refurbished bedrooms and suites are elegantly furnished and feature marble bathrooms signature bedding and deluxe amenities. Enjoy scenic views of Grosvenor Square or our private gardens; some suites boast balconies. Indulge in steakhouse dining at Gordon Ramsay Bar & Grill or sample modern fare at Lucky Cat by Gordon Ramsay an Asian Eating House and vibrant late-night lounge. Unwind with a craft cocktail after an exciting day in Mayfair London at our hotels 1920s-inspired award-winning speakeasy bar The Luggage Room. Discover 12109 square feet of high-tech recently renovated venue space at our hotel; our grand ballroom is imbued with natural daylight making it ideal for business or social gatherings. The London Marriott Hotel Grosvenor Square cant wait to welcome you to Mayfair. We are part of Marriott International the worlds leading award winning hospitality company with more than 7000 properties across 130 countries and territories worldwide. Begin your career journey with Marriott. Your 5-star experience awaits.

We are now recruiting for a dynamic and passionate Guest Service Associate Guest Relations Executive to join our magnificent five-star luxury hotel. Have fun working alongside an award-winning team and enjoy a world where career progression opportunities and world class training is available to you. We enjoy crafting bespoke journeys for you.

ARE YOU ELIGIBLE TO WORK IN THE UK
A points-based immigration system affecting the eligibility to apply to work in the UK has been introduced from 01 January 2022. Applicants with Irish citizenship an indefinite leave to enter the UK or an indefinite leave to remain in the UK are eligible to work in the UK including EU citizens who already lived in the UK by 31 December 2020. Please refer to the home Office website for more details.

JOB SUMMARY
Our jobs arent just about giving guests a smooth check-in and check-out. Instead we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs addressing guest requests completing reports or sharing the highlights of the local area the Guest Experience Expert makes transactions feel like part of the experience.

WHAT WE CAN OFFER YOU:

FINANCIAL WELLNESS
Competitive salary package
28 days holiday including bank holidays increasing to a maximum of 35 days
Attractive bonus plan
Accommodation Service Charge upon successful completion of probation
Season ticket loans
Discounted room rates for you & friends and family - why not we are after all the largest hotel company in the world!
Recommend a friend scheme
Complimentary dry cleaning - we do like to make an impression!
Pension scheme to help you save for the future
Life assurance
Competitive car lease schemes
Access to major high street discounts so you can treat your friends and family
CAREER GROWTH AND PROFESSIONAL ADVANCEMENT
World-class international career opportunities within Marriott hotels tailored to your specific needs
Professional learning and development opportunities - because a fulfilling career is so much more rewarding
Tuition aid
Unlock access to world-class trainers and elevate your potential
Exclusive access to the worlds leading management minds
HEALTH WELLBEING AND SOCIAL IMPACT
Complimentary meals on duty
Flu vaccinations
Complimentary use of the Gym - because your wellbeing is important
Eye care vouchers
Cycle to work scheme
Creative workshops
Support volunteer programmes like Magic Breakfast
Community activities like canal cleaning volunteering at farms plogging and much more
Plant a tree
RECOGNITION AND THE SOCIAL SCENE
Annual parties Christmas lunches summer BBQs and Easter celebrations
Length of service rewards and invitations to recognition events
Monthly/yearly recognition schemes
Discount in Gordon Ramsays Bar & Grill and The Lucky Cat
Recognising personal milestones new baby wedding birthdays and anniversaries
Retirement parties