Guest Experience Expert Casual Residence Inn by Marriott Edinburgh

Guest Experience Expert Casual Residence Inn Edinburgh

Do you thrive on making people feel genuinely welcome Were looking for a warm dynamic and adaptable Guest Experience Expert to join our team at Residence Inn Edinburgh.

This is far from a typical front desk role. Youll work across the hotel reception food and beverage making every guest interaction count from a seamless check-in to a perfectly served breakfast. No two shifts are the same and thats exactly what makes it exciting.

What youll do:

• Be the face of Residence Inn Edinburgh building genuine rapport with guests and creating memorable moments
• Handle check-ins check-outs reservations and payments with confidence and care
• Assist with F&B operations supporting breakfast service and evening operations (serving drinks).
• Anticipate guest needs resolve issues at first contact and go the extra mile every time

What were looking for:

• A naturally warm and people-first personality
• Adaptability and a willingness to turn your hand to anything
• A professional calm approach even under pressure
• Previous hospitality experience is a plus but your attitude matters most

The details: 14.25ph Rotating shifts including days evenings and nights

Why Youll Love Working With Us

At Residence Inn Edinburgh our culture is our biggest perk. We recognise great work celebrate success and make sure you feel valued every day.

Benefits & Wellbeing

• Use of the Hotel Gym
• BenefitHub Access: Worlds largest selection of retail discounts
• Wisdom Wellbeing: 24/7 support for you and your family

Travel & Dining Perks

• Marriott Associate Rates and discounts for friends and family
• 20% off at Marriott F&B restaurants

At Marriott International we are dedicated to being an equal opportunity employer. We welcome all and provide access to opportunity celebrating the unique backgrounds cultures and experiences of our associates. We are committed to non-discrimination on any protected basis including disability veteran status or any other basis protected by applicable law.