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Guest Experience Expert At Your Service Agent Grosvenor Square


Job Location:

London - UK

Monthly Salary: Not provided by the employer
Posted: 10 June 2026 (30+ days ago)
Application Deadline: 7 September 2026
Vacancies: 1 Vacancy
The job posting is outdated and position may be filled

Job Summary

Description

LONDON MARRIOTT HOTEL GROSVENOR SQUARE PROUDLY MARRIOTT UNIQUELY GROSVENOR SQUARE

Experience 5-star service at the London Marriott Hotel Grosvenor Square. Perfectly situated in the upscale Mayfair neighborhood minutes from Oxford Streets world-class shopping Hyde Park and iconic landmarks our newly refurbished bedrooms and suites are elegantly furnished and feature marble bathrooms signature bedding and deluxe amenities. Enjoy scenic views of Grosvenor Square or our private gardens; some suites boast balconies. Indulge in steakhouse dining at Gordon Ramsay Bar & Grill or sample modern fare at Lucky Cat by Gordon Ramsay an Asian Eating House and vibrant late-night lounge. Unwind with a craft cocktail after an exciting day in Mayfair London at our hotels 1920s-inspired award-winning speakeasy bar The Luggage Room. Discover 12109 square feet of high-tech recently renovated venue space at our hotel; our grand ballroom is imbued with natural daylight making it ideal for business or social gatherings. The London Marriott Hotel Grosvenor Square cant wait to welcome you to are part of Marriott International the worlds leading award winning hospitality company with more than 7000 properties across 130 countries and territories your career journey with Marriott. Your 5-star experience awaits.

We are now recruiting for a dynamic and passionateGuest Service Associate At Your Service Agentto join our magnificent five-star luxury hotel. Have fun working alongside an award-winning team and enjoy a world where career progression opportunities and world class training is available to enjoy crafting bespoke journeys for you.

ARE YOU ELIGIBLE TO WORK IN THE UK

A points-based immigration system affecting the eligibility to apply to work in the UK has been introduced from 01 January 2022. Applicants with Irish citizenship an indefinite leave to enter the UK or an indefinite leave to remain in the UK are eligible to work in the UK including EU citizens who already lived in the UK by 31 December 2020. Please refer to the homeOffice website for more details.

JOB SUMMARY

Our roles go beyond simply delivering smooth check-ins and check-outs. We are dedicated to creating memorable and unique guest experiences. As a Guest Experience Expert At Your Service Agent you will take initiative to support guests throughout their stay by handling requests managing calls resolving issues and sharing local insights ensuring every interaction feels seamless and personal. You will operate the switchboard manage guest communications coordinate with internal teams and respond promptly to special requests while maintaining accurate records and follow-ups. Success in this role requires professionalism at all times adherence to company policies and standards a strong focus on safety and confidentiality and a commitment to delivering exceptional service that consistently exceeds guest expectations.

WHAT WE CAN OFFER YOU:

A unique opportunity to be part of an award-winning international brand where we celebrate your unique talent. Being part of Marriott International the largest hospitality brand in the world opens doors of opportunity worldwide. The sky is your limit. You will have access to fabulous & flexible benefits to help you nurture your inner self.

FINANCIAL WELLNESS

  • Competitive salary package
  • 28days holiday including bank holidays increasing to a maximum of 35 days
  • Accommodation Service Charge upon successful completion of probation
  • Season ticket loans
  • Discounted room rates for you & friends and family- why not we are after all the largest hotel company in the world!
  • Recommend a friend scheme
  • Complimentary dry cleaning- we do like to make an impression!
  • Pension schemeto help you save for the future
  • Life assurance
  • Competitive car lease schemes
  • Access to major high street discounts so you can treat your friends and family

CAREER GROWTH AND PROFESSIONAL ADVANCEMENT

  • World-class international career opportunities within Marriott hotels tailored to your specific needs
  • Professional learning and development opportunities- because a fulfilling career is so much more rewarding
  • Tuition aid
  • Unlock access to world-class trainers and elevate your potential
  • Exclusive access to the worlds leading management minds

HEALTH WELLBEING AND SOCIAL IMPACT

  • Complimentary meals on duty
  • Flu vaccinations
  • Complimentary use of the Gym - because your wellbeing is important
  • Eye care vouchers
  • Cycle to work scheme
  • Creative workshops
  • Support volunteer programmes like Magic Breakfast
  • Community activities like canal cleaning volunteering at farms plogging and much more
  • Plant a tree

RECOGNITION AND THE SOCIAL SCENE

  • Annual parties Christmas lunches summer BBQs and Easter celebrations
  • Length of service rewards and invitations to recognition events
  • Monthly/yearly recognition schemes
  • Discount in Gordon Ramsays Bar & Grill and The Lucky Cat
  • Recognising personal milestones new baby wedding birthdays and anniversaries
  • Retirement parties

At Marriott International we are dedicated to being an equal opportunity employer welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and greatest strength lies in the rich blend of culture talent and experiences of our associates. We are committed to non-discrimination on any protected basis including disability veteran status or other basis protected by applicable law.

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Required Experience:

Unclear Seniority


About Company

At Le Méridien, we are inspired by the era of glamorous travel, celebrating each culture through the distinctly European spirit of savouring the good life. Our guests are curious and creative, cosmopolitan culture seekers that appreciate moments of connection and slowing down to savou ... View more

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