GTM Engineer
Department:
Job Summary
Since launching in 2021 weve helped over 2000 companies including OpenAI Netflix and Airbnb run more than 1 million incidents.
The stakes are real the talent is insane and somehow its a genuinely lovely place to work. We all pull our weight go the extra mile and put in the bit of magic most companies dont have time for all while having fun and never taking ourselves too seriously.
Weve raised $96 million from Index Ventures Insight Partners and Point Nine and were growing fast. Theres never been a better time to join.
Youll form a view on how our GTM system should work - why each tool exists what role it plays and what shouldnt exist at all - and drive the stack towards it. That means building automation enrichment and agent workflows that eliminate manual work across the BDR AE CS Marketing and GTM leadership motions.
Youll sit with the revenue team weekly to find problems worth solving root-cause the ones that look small but arent and ship improvements daily. Youll master new tools fast and take a stance on which ones deserve a place in the stack writing code where its the right answer whether thats internal tools integrations or agents not just configuring SaaS.
And youll support the GTM systems stack end-to-end helping resolve issues tied to any or all components for end users via automation or manual intervention.
You spot things before anyone asks you to. If a reps about to hit the same wall for the third time this week youve usually already fixed it.
Youre a builder at heart - youve written code and built real systems people rely on and youve got a portfolio of things people actually use every day not just demoed once.
Youve seen go-to-market from the inside. Youre fluent in outbound sales and success tooling and you know where this stuff is headed not just where its been.
You use AI heavily in your own work and have strong tested opinions on where it genuinely helps and where its just noise.
Youre product minded not just technically minded - you get to the real user problem and create clarity for others on the solution.
You ask why a tool exists before you ask how to configure it. You think in patterns and clean architecture not one-off fixes.
You root-cause rather than patch and youre not afraid to take a stance on the fix even if its the harder one.
Startup life suits you. Theres no playbook here - you ship you learn you iterate and a CS lead telling you the tools not quite right changes your plan not your mood.
We work hard and we think life outside work matters just as much. Our benefits pack is built to support both.
Private medical insurance. Seriously good cover - we want you and the people you love to be looked after.
Competitive annual leave. Showing up at your best requires switching off and we make sure you have time to do that.
First Friday of every month off. Yes seriously.
Enhanced pension. We put real money in because future-you deserves better than an afterthought.
Meaningful equity. Were rapidly scaling and everyone who helps shape the outcome should share in it.
Unlimited AI spend. For everyone not just engineers. Were all-in on AI across the company and we expect you to be too.
Generous parental leave. The early days with a new baby matter more than anything were doing here and we want you to be present for them.
Two budgets that have your back. 1000 to invest in your setup 500 a year to invest in yourself.
Required Experience:
IC
About Company
From the first alert to the final follow-up, incident.io integrates on-call, incident response, and status pages into one powerful incident management platform.