Growth Manager

About Allica Bank

Allica is the UKs fastest growing company - and the fastest-growing financial technology (Fintech) firm ever. Our purpose is to help established SMEs one of the last major underserved opportunities in Fintech.

Established SMEs are the backbone of local communities - representing over a third of our economy - yet have been largely neglected both by traditional high street banks and modern fintech providers.

Department Description

Growth is a critical function at Allica sitting at the intersection of marketing product sales and data. Our team is responsible for driving sustainable and scalable customer acquisition engagement and retentionensuring our banking solutions reach and resonate with the right SMEs at the right time. Growth is both a science and an art. We blend commercial strategy with deep customer understanding leveraging data to uncover new opportunities while ensuring every touchpoint aligns with Allicas mission to empower established SMEs with the banking they deserve.

Role Description

The Growth Manager will play a key role in driving effective and sustainable growth across Allicas BRA customer journey from onboarding through account activation and into deeper embedded product usage. This role focuses on understanding customer behaviour end-to-end identifying where customers stall or disengage and building the strategies and capabilities needed to move them forward.

Using a data-driven approach the Growth Manager will lead the design and delivery of initiatives that improve activation engagement and long-term customer value often working with limited precedent and translating diagnosis into tools frameworks and ways of working that the wider business relies on. They will build alignment across marketing product sales RM and data teams ensuring growth strategy is coherently applied across the customer journey.

This role is ideal for someone with strong applied critical thinking a track record of leading initiatives with real ambiguity and the ability to build stakeholder alignment without formal authority over the teams they influence.

Principal Accountabilities

• Customer Behaviour & Cohort Analysis: Lead analysis of customer behaviour lifecycle stages and cohorts to identify key drivers of activation engagement and product usage delving into complex problems to reach root-cause understanding rather than surface patterns.

• Data-Driven Insights & Strategic Recommendations: Own the growth and engagement metrics that matter most for the customer journey translating insight into strategy that shapes how the team and wider business operate.

• Experimentation & Optimisation: Manage a robust experimentation pipeline designing prioritising and overseeing tests across initiatives to ensure impactful evidence-based decisions rather than one-off analysis.

• Stakeholder Collaboration & Alignment: Build alignment across departments; marketing product sales RM and data managing differing stakeholder expectations to keep initiatives progressing.

• Framework & Capability Building: Take diagnosed problems through to operational reality building the tools scoring frameworks and processes that other teams adopt and rely on.

• Leadership & Ownership: Manage multiple objectives concurrently ensuring accountability for outcomes even where the path forward isnt well precedented.

• Communication: Design and deliver insightful visually compelling presentations that influence decision-making and align stakeholders on growth strategy

Personal attributes & Experience

• Experience working in hypothesis-led problem-solving environments (e.g. high-growth start-ups consulting or similar) is a plus.

• Strong problem-solving skills with the ability to challenge assumptions and navigate complex ambiguous problems using structured thinking.

• Proven experience conducting complex data and performance analysis ideally using SQL to work with large datasets.

• Ability to translate customer and operational insights into clear actionable changes across products processes or messaging.

• Comfortable working with technical systems and integrations (e.g. CRM analytics tools automation platforms) to improve efficiency and scale.

• High bar for quality while maintaining pace particularly on work with limited precedent.

• Strong stakeholder management skills able to influence and align teams with different priorities through clear evidence-led recommendations.

• Bias towards ownership and execution able to independently drive work forward frame problems and recommend solutions with limited direction

Working at Allica Bank

At Allica Bank we want to ensure our employees have the right tools and environment in which to succeed in their role and in support of our customers.

Our employees are at the heart of everything we do so our benefits are designed with you in mind:

• Full onboarding support and continued development opportunities

• Options for flexible working

• Regular social activities

• Pension contributions

• Discretionary bonus scheme

• Private health cover

• Life assurance

• Family friendly policies including enhanced Maternity & Paternity leave

Dont tick every box

Dont worry if you dont have all the skills or requirements listed on the job description. If you think youll be a good fit wed still love to hear from you!

Flexible working

We know the 9-to-5 isnt right for everyone. Thats why Allica Bank is fully committed to flexible and hybrid working. Please let us know what is best for you and if we can we will do our best to accommodate.

Diversity

Were a diverse bunch here at Allica with all kinds of experiences backgrounds and lifestyles. Our openness and differences make us stronger and we want everybody to feel comfortable bringing as much of themselves to work with them as they like.

Required Experience:

Manager