Groups & Reservations Supervisor
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Job Summary
Groups & Reservations Supervisor
As a Groups & Reservations Supervisor you will play a key role in delivering an exceptional guest experience from the very first interaction. Acting as the first point of contact for many of our guests you will guide them through the booking process manage guest relationships and ensure a seamless reservations experience.
As a supervisor you be working closely with the Front Office Manager to ensure the smooth day-to-day operation of the department. Previous experience in reservations and knowledge of the Opera Property Management System are highly desirable.
Key Responsibilities
- Making modifying and managing guest reservations.
- Coordinating group bookings including preparing quotations issuing contracts processing payments and overseeing all related administration.
- Building relationships with prospective guests groups and corporate clients.
- Liaising effectively with all hotel departments to ensure guest requirements are communicated and delivered.
- Supporting the day-to-day management and development of the reservations department alongside the Front Office Manager.
- Delivering outstanding customer service and ensuring all guest enquiries are handled professionally and efficiently.
- Assisting with team supervision training and maintaining departmental standards
What is in it for you:
Full training will be provided.
Employee benefit card offering discounted rates in Accor worldwide
Learning programs through our Academies
Opportunity to develop your talent and grow within your property and across the world!
What you will be doing:
Consistently offer exceptional friendly and engaging service.
Ensure the best selection for the guest and ensure revenue is maximized through up-selling.
Recommend property facilities and assist guests with information and special requests.
Book room reservation requests enter rooming lists and update accurate information in the system.
Qualifications :
Your experience and skills include:
Previous experience within a similar role preferred.
Good knowledge of Opera systems.
Confidence with dealing with incoming calls/emails.
Additional Information :
Strong interpersonal and problem solving abilities
Fluency in English additional languages are a plus
Remote Work :
No
Employment Type :
Full-time
About Company
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... View more
