Group Solution Expert (FTC 12 months) MFX

Here is where your greatest challenge awaits you: 

Your role is to handle the day-to-day M&E group enquiries on behalf of the business focusing on the UK and other ENA markets (France DACH EE). You take a proactive and reactive approach to B2B enquiries from direct corporates to third-party agents liaising with hotels across ENA and the global network using Back You and Anais (Salesforce) to drive conversion and hit annual M&E the department and the associated team. 

Your mission: 

Group booking requests

• Answer M&E booking requests and follow up RFPs by phone email and online (B2B)
• Advise and recommend the hotels that best suit client needs and Accor sales priorities
• Stay organised and multi-task to handle several enquiries at once

Relationships

• Maintain strong professional relationships with customers hotels and sales teams
• Increase sales and improve confirmation and realization ratios
• Negotiate prices with clients and hotels

GSE strategy

• Support the implementation and achievement of the GSE strategy and targets
• Stay up to date on market information trends and competitors
• Make full use of the GSE tools Back You and Anais (Salesforce)
• Attend internal and external M&E and sales events when required

Tools and teamwork

• Work with Salesforce (Anais) and Back You full training provided
• Work within a team with a proactive result-oriented approach and strong customer focus
• Help drive conversion and achieve the annual M&E targets

Qualifications :

And you 

• 23 years in M&E hotel sales banqueting or a MICE / DMC agency ideally at hotel or central level handling M&E group enquiries.
• Fluent English Spanish is a plus
• strong M&E market knowledge (UK / ENA)
• Good organizational skills and geographical knowledge of Europe
• Proficient in Excel and PowerPoint

Additional Information :

Accor dares to impact: 

- the world  

• Accor is committed to the world around us with a strong employer culture focused on the development of our 300000 talents. 
• We adopt a continuous improvement approach to reduce the impact of digital on the environment across all our projects.

- your career:  

• We enable all our employees to manage their work-life balance and offer them the means to shape their work environment according to their preferences. 
• Training and career paths are defined both individually and collectively allowing us to grow together on a daily basis. 
   

Whats in there for you
 

• Unique opportunity to take your first steps and develop your career with worldwide Augmented Hospitality leaders
• Package of benefits and perks of working for Accor
• Work in a multi-national team
• Hybrid way of working
• Talent development opportunities
• Access to a comprehensive training catalogue within our Accor Academy
• Option to further develop and grow in- and outside of the region or globally
• Various ESG activities & initiatives
   

If this sounds like you wed love to hear from you. Apply now and become part of a team where passion and purpose meet.

#WeAreHeartists

#HospitalityIsAWorkOfHeart

Remote Work :

No

Employment Type :

Full-time