Group & Sales Coordinator
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Job Summary
Process and input group reservations following hotel reservations policy.
Follow-up on all the groups starting from inquiry to actualization and keep track of the payment and cancellation deadlines.
Update and process any groups agreed commission timely.
Keep a check on the room inventory to maximize room sales.
Answer all group related calls promptly within 3 rings using specified greeting for hotel in a courteous and efficient manner. Ensure that all relevant information is obtained. Answer all individual reservations related calls in the absence of the individual reservations coordinator.
Monitor group room block status and update availability.
Ensure all reservations are accurately actioned within the same working day.
Check and update as necessary group rates in Opera cloud.
Qualifications :
Prior experience at reception / reservations is preferable but not mandatory
Clear oral/written communication
Exemplary time management and organizational skills
Problem solving abilities
Previous experience in a similar role is preferable not necessary.
Additional Information :
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract recruit and promote diverse talent creating an environment where everyone feels they belong
Information on the processing of personal data
When you submit an application to IBIS London City Shoreditch trading as AccorInvest UK the company processes some of your personal data to consider and manage your application. We may also process data supplied to us by third parties for example one or more of your former employers or a third-party supplier of personality questionnaires. Please note that your answers to any questionnaire will not lead to an automated our capacity as data controller we ensure that we comply with all legislation relating to the protection of personal data (in particular the retained EU law version of the General Data Protection Regulation (Regulation (EU) 2016/679) and the Data Protection Act 2018). Information relating to the processing of candidates personal data and to the exercise of their rights of access opposition rectification and deletion is available in our Employee Privacy Policy.
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Employment Type :
Full-time
About Company
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... View more
