Group Retail Manager

We are seeking an experienced and decisive Group Retail Manager to lead our retail operations across multiple locations on our Campus in Shoreditch this pivotal role you will oversee the strategic direction and operational excellence of our retail group driving sales performance enhancing customer experience and developing high-performing teams. The successful candidate will combine strong commercial acumen with motivational leadership to deliver exceptional results across all group stores.

• Oversee the strategic planning and execution of retail operations across multiple store locations ensuring consistency in brand standards and customer experience Manage and mentor  retail teams providing coaching performance feedback and career progression opportunities to develop talent within the organisation
• Analyse sales performance financial metrics and key performance indicators across all locations to identify trends opportunities and areas for improvement Develop and implement retail strategies that drive sales growth market share expansion and profitability whilst maintaining customer satisfaction Ensure compliance with company policies health and safety regulations and retail best practices across all group stores
• Manage budgets and P&L responsibilities controlling costs and optimising resource allocation to maximise profitability Lead change management initiatives and implement new systems processes or merchandising strategies across the group Conduct regular store visits and audits to monitor operational standards staff performance and customer service quality
• Collaborate with head office functions including marketing merchandising and supply chain to align retail operations with broader organisational objectives Develop and execute staff recruitment induction and retention programmes to build and maintain high-performing teams Gather and analyse customer feedback and market intelligence to inform strategic decision-making and competitive positioning

Qualifications :

**Required Skills and Experience:** Minimum 5 years experience in retail management with at least 2 years managing multiple store locations or a large retail group Proven track record of driving sales growth and improving profitability in a retail environment Strong people management and leadership skills with the ability to motivate and develop teams

• Excellent analytical and problem-solving abilities with proficiency in data analysis and performance reporting Demonstrated experience in P&L management and budget control Strong communication and stakeholder engagement skills across all levels of the organisation Proficiency with retail management systems and point-of-sale technology Knowledge of UK retail market dynamics and consumer behaviour

**Desirable Skills and Experience:** Experience in change management and implementing new retail initiatives Familiarity with inventory management and merchandising strategy Background in staff recruitment and talent development programmes Experience with retail compliance and health and safety management Knowledge of omnichannel retail operations Retail management qualifications or professional certifications in retail leadership

Additional Information :

For almost 20 years for every client in every location (whether thats an office stadium cathedral or university) we have created beautiful spaces exciting menus and friendly teams so that each and every customer can have the hospitality experience they deserve.

We need the brightest and the best to join us to make this all possible. We will support you to create your hospitality legacy and build a career that you are proud of.

Our drive and belief in our people means that we always strive to supercharge our teams careers. Better is a daily habit that sits deep within our DNA meaning learning will be front and centre of your experience working with us.

Join us and be part of the food revolution!

BaxterStorey Values:

ALWAYS VISIONARY

We strive for better we never settle never compromise never follow. We lead the way blazing our own trail.

WHOLEHEARTEDLY POSITIVE

We are up-beat motivating and inspiring. Our love for what we do radiates through our food and is amplified by our people.

CREATIVELY COLLABORATIVE

We embrace our differences to push creativity and we work together to be better.

FOREVER CONSCIOUS

We work together as a team to lead by example protecting the planet and supporting local communities.

Interested Even if you dont meet all requirements wed like to hear from you. If you are motivated and hungry to learn we can work together to develop your potential.

We are proud to be an inclusive employer and welcome applications from candidates of all backgrounds. We celebrate individuality and are committed to creating an inclusive environment for all employees. We encourage applications from people of all ages abilities gender identities sexual orientations races religions and socio-economic backgrounds.

BaxterStorey is committed to encouraging equity diversity and inclusion (ED&I) among our workforce and aim for our workforce to be truly representative of all sections of society and for each employee to feel respected and able to give their best. To support our commitment to this we have set ourselves an ambition to set the standard and to be recognised for having the most inclusive culture in hospitality.

Join us and bring your unique perspective to our team.

Remote Work :

No

Employment Type :

Full-time