Group Product Manager

The Group Product Manager is accountable for leading the Membr product management team across the United Kingdom Australia and New Zealand while also remaining close to the most important product problems. This role leads and develops Product Managers across a distributed portfolio creating clarity focus and momentum behind a compelling product vision for gym software customers. 

Working closely with the VP of Product & Engineering the Group Product Manager translates strategic direction into clear priorities operating rhythms and measurable customer outcomes. The role balances people leadership with hands-on product leadership across enterprise customers including Anytime Fitness and JD Gyms and a strong SMB customer base across AU/NZ/UK. 

This role is also a key driver of product team culture and AI Transformation. The Group Product Manager will help modernise product practices for an AI-enabled operating environment strengthen decision-making and build the confidence energy and accountability needed for the team to do its best work. 

Key Responsibilities 

• Lead coach and develop Product Managers across the UK Australia and New Zealand fostering high performance accountability engagement and professional growth. 

• Shape and communicate a focused Membr product vision that gives teams clear direction and helps them rally behind shared customer and commercial outcomes. 

• Partner with the VP of Product & Engineering to translate strategic direction into clear actionable roadmaps and priorities and personally lead the highest-impact initiatives where direct product leadership is required. 

• Drive discovery prioritisation roadmap definition and delivery outcomes for complex product problems balancing enterprise depth with SMB customer needs. 

• Partner directly with enterprise customers commercial teams and senior stakeholders to validate opportunities shape investment decisions and translate customer needs into product strategy. 

• Lead AI Transformation within the product function by modernising outdated processes improving discovery and prioritisation practices and helping teams use AI responsibly to lift productivity and insight quality. 

• Manage prioritisation planning risks and dependencies across product areas ensuring delivery is transparent outcome-focused and aligned to strategic priorities. 

• Strengthen collaboration between Product Engineering Design Customer Success Sales and Commercial teams to ensure coordinated delivery and effective go-to-market execution. 

• Coach Product Managers in product craft commercial judgement stakeholder management discovery delivery discipline and AI-enabled ways of working while modelling strong hands-on product practice. 

• Contribute to talent planning and hiring to grow and scale the product management capability within the Fitness & Wellness vertical. 

Key Performance Indicators 

• Achievement of goals across the Membr product lines. 

• Portfolio-level delivery against roadmap investment priorities and customer outcome goals. 

• Customer metrics across enterprise and SMB segments: adoption satisfaction retention NPS and product usage health. 

• Commercial contribution of product including ARR revenue growth churn reduction expansion and customer value creation. 

• Operational maturity of the product function including cadence quality metrics decision velocity and AI-enabled process improvement. 

• Team engagement capability uplift leadership succession and evidence of improved clarity confidence and momentum. 

Core Capabilities  

• Player-coach product leadership: balances people leadership with direct ownership of product strategy discovery prioritisation roadmap definition and delivery outcomes. 

• Execution excellence: creates clarity of priorities accountability and predictable delivery across multiple workstreams without losing connection to execution detail. 

• AI Transformation: understands how AI can modernise product practices improve team workflows accelerate insight generation and support better decision-making. 

• Cross-functional collaboration: drives strong alignment between Product Engineering Design Customer Success Sales and Commercial teams. 

• Stakeholder management: communicates clearly and credibly with senior leaders enterprise customers commercial partners and cross-functional peers. 

• Commercial awareness: understands customer needs market dynamics and how product delivery supports revenue retention expansion and customer value. 

• Technical fluency: works effectively with engineering teams and understands product architecture fundamentals platform trade-offs and delivery constraints. 

• Adaptability: leads through change managing competing priorities and ambiguity with composure focus and a bias toward practical progress. 

Qualifications :

• 5 years of experience in product management or related leadership roles within technology or SaaS companies. 

• Demonstrated experience leading and developing Product Managers or product teams while also directly owning complex product strategy discovery prioritisation and roadmap work. 

• Proven ability to deliver complex product roadmaps in collaboration with engineering design customer success sales and commercial stakeholders. 

• Strong grounding in product discovery delivery practices prioritisation outcome measurement and operational excellence. 

• Experience applying AI tools or AI-enabled practices to improve product management workflows discovery analysis delivery or decision-making. 

• Solid understanding of the software development lifecycle and agile delivery methodologies. 

• Experience working in B2B SaaS environments; exposure to fitness wellness payments franchise or multi-location customer models preferred. 

• Strong leadership coaching stakeholder engagement and change leadership skills. 

• Relevant tertiary qualifications in business technology or a related discipline preferred. 

• Experience leading through organisational change or scale-up environments advantageous. 

Additional Information :

What does it mean to work for Xplor

Our four core values - Make life simple Build for people Move with purpose and Create lasting communities - are key to who we are and guide us from how we hire to how we recognise our team members.

Some of the perks of working with us:

• Unparalleled opportunities to learn and accelerated career development
• A collaborative team environment with people who truly love what they do
• 12 weeks Gender Neutral Paid Parental Leave for both primary and secondary carer
• Unlimited access to Linkedin Learning 10% of your time devoted to growing you and your career and further support to help you grow
• Access to mental health support
• Fully flexible work arrangements

How to apply

To start your application with us please submit your CV and a cover letter and well be in touch as soon as we can. Please include the word moonshot at the top of your cover letter so that we know you really took the time to read our job ad.

We understand that diverse candidates have diverse needs. We welcome you to inform us of any additional needs related to completing your job application or participating in the interview process via  

More about us 

More than 130000 businesses in 72 countries rely on Xplor to run their day and get paid processing over $47 billion in payments annually. Our connected ecosystem helps operators spend less time managing complexity and more time delivering the experiences that matter most. 

Xplor is backed by world-class investors Advent International Battery Ventures and Silver Lake. 

Good to know

To be considered for employment you must be legally authorised to work in the location (country) youre applying for. Xplor does not sponsor visas either at the time of hire or at any later time. 

We kindly ask you to apply through our careers portal or external job boards only. Please dont send your application via email. 

To learn more about us and our products please visit  also invite you to check out our Candidate FAQs for more information about our recruitment process and Artificial Intelligence

We believe in transparent hiring. We use an applicant tracking system that includes artificial intelligence enabled features to assist with the screening and assessment of job applications such as candidate scoring or ranking. These tools support our recruitment process but all hiring decisions are made by our recruitment team following human review. We do not rely on artificial intelligence to make final hiring decisions. Find our Candidate AI Usage guidelines here.

Xplor is dedicated to attracting retaining and developing our people regardless of gender identity ethnicity sexual orientation disability and age. Applications are encouraged from all sectors of the community.

We make it a priority to respond to every applicant.

Remote Work :

Yes

Employment Type :

Full-time