Graduate Service Operations

Company:

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Position Overview:

Job Description:

The Graduate - Service Operations will gain exposure to the end-to-end service lifecycle. Supporting maintenance diagnostics and repairs while playing an active role in improving service performance efficiency and customer outcomes. Whether your focus becomes more technical or operational you will be supported through training mentoring and real-world experience in a collaborative safety-first environment.

This is an exciting opportunity for graduates who want to combine engineering expertise with problem-solving data analysis and continuous improvement to make a visible impact.

Key Responsibilities:

• Learn and apply mechanical electrical or electronic engineering skills across Caterpillar and related equipment

• Support planned maintenance inspections servicing and repair activities under supervision

• Assist with fault diagnosis and troubleshooting using approved diagnostic tools and processes

• Contribute to structured improvement projects focused on efficiency cost reduction and service performance

• Analyse service processes and identify opportunities to improve quality turnaround time and customer experience

• Support continuous improvement initiatives (e.g. Lean waste reduction standardisation digital enhancements)

• Collect interpret and utilise operational data to support performance decisions

• Collaborate with experienced engineers supervisors and technical specialists across workshop and field operations

• Maintain accurate service documentation job cards and technical reports

• Actively participate in training programmes coaching and safety initiatives

• Demonstrate strong safety leadership and uphold company values in all activities

Knowledge Skills & Experience:

Education

• Degree (Level 6 or equivalent) in a relevant discipline such as: Mechanical/Electrical/Electronic Engineering Mechatronics Automotive Plant Marine Heavy Equipment Engineering Engineering Technology or Business Management

Skills & Competencies:

• Strong technical aptitude with an interest in mechanical electrical or hydraulic systems

• Analytical mindset with the ability to interpret data and identify trends or improvement opportunities

• Problem-solving skills with a structured approach to fault finding and root cause analysis

• Interest in process improvement efficiency and operational excellence

• Good communication skills with the ability to explain technical issues clearly

• Team-oriented with the ability to work collaboratively in workshop and field environments

• Attention to detail and ability to follow technical procedures accurately

• Strong safety awareness and commitment to safe systems of work

• Commercial awareness and understanding of how service performance impacts customers and cost

What We Offer:

In addition to a competitive salary bonus 25 days holiday bank holidays and up to 7% pension you will benefit from:

• A comprehensive benefits package

• Structured graduate development programme

• Hands-on experience with industry-leading equipment and technology

• Opportunities to work on real improvement projects with business impact

• Supportive environment focused on safety learning and career progression

At Finning we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer and we actively encourage all individuals to express themselves and achieve their full potential. As a company we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity race national and ethnic origin religion age sexual orientation marital and family status and/or mental or physical disabilities. Furthermore Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process please inform your recruiter. Finning is a forces-friendly employer having signed the Armed Forces Covenant and pledges to treat those who serve or have served in the armed forces and their families fairly.