Global Security Operations Center Manager, Vice President

Join JPMorganChases Global Security team where your leadership directly protects thousands of employees clients and assets across one of the worlds most complex operating environments. This is a high-impact opportunity to shape how a leading global financial institution detects responds to and recovers from security threats and crises in real time.

As a Command Center Manager Global Security Vice President at JPMorganChase within the Global Security team in London you will lead a 24/7/365 Global Security Operations Centre (GSOC) serving the EMEA region. You will be responsible for intelligence analysis incident management crisis response and travel risk oversight ensuring the firm can make informed decisions and maintain business continuity when it matters most. You will manage a team of analysts and operators coordinate with global counterparts across APAC and the Americas and serve as a critical link between on-the-ground operations and senior leadership. This role sits at the intersection of people technology and risk and offers the opportunity to drive meaningful improvements in how the firm protects its people and operations worldwide.

Job responsibilities

• Lead and manage the day-to-day operations of the EMEA Command Center ensuring consistent high-quality incident detection triage and response across a 24/7/365 environment
• Proactively gather monitor and analyze geopolitical and security intelligence to deliver timely actionable insights to senior leadership and key stakeholders
• Prepare and disseminate incident notifications alerts and executive briefings that enable informed decision-making during emerging threats and active incidents
• Coordinate with APAC and Americas Command Centers to ensure globally aligned incident response and information sharing
• Lead and participate in crisis bridge calls supporting Crisis Management Teams across EMEA and driving effective resolution of complex multi-stakeholder incidents
• Oversee travel security operations including real-time traveler monitoring risk-based advisory approval workflows and exception management in line with firm policy
• Deliver crisis management training programs and simulation exercises building organizational resilience and cross-functional preparedness
• Partner with Technology Real Estate Business Resiliency and security teams to ensure coordinated response and continuous improvement of GSOC platforms and processes
• Manage coach and develop Command Center staff fostering a high-performance culture aligned with the firms values and operational standards
• Produce executive-level reports and briefings that communicate risk posture incident trends and operational performance to senior stakeholders

Required qualifications capabilities and skills

• Experience in a Global Security Operations Centre (GSOC) and crisis management environment with demonstrated leadership of 24/7 operations
• Strong analytical skills with the ability to assess complex fast-moving situations and translate intelligence into clear actionable recommendations
• Excellent written and verbal communication skills including experience preparing executive-level briefings alerts and incident reports
• Proven ability to manage multiple priorities simultaneously in a high-pressure time-sensitive environment while maintaining accuracy and composure
• Deep knowledge of geopolitical security and risk issues across the EMEA region
• Experience coordinating cross-functional incident or crisis response involving multiple internal and external stakeholders
• Proficiency in Microsoft 365 tools with the ability to leverage technology to support operational workflows and reporting
• Availability and willingness to work on-call on any given day including nights weekends and holidays in support of 24/7 operations

Preferred qualifications capabilities and skills

• Experience designing and delivering crisis management training programs or tabletop simulation exercises
• Familiarity with AI tools automation platforms and SharePoint to improve GSOC workflows and operational efficiency
• Experience supporting executive protection travel risk programs or high-risk country operations
• Background in coordinating with law enforcement government agencies or international security partners
• Professional certification in security management crisis management or business continuity (e.g. Certified Protection Professional Business Continuity Institute membership or equivalent)