Global Head of Commercial Claims (Warranty)

Sulzer is a leading engineering company with a proud heritage of innovation. Join our global team to grow your expertise and develop innovative solutions that enable a prosperous and more sustainable society.

At Sulzer we dont just keep industry moving we help some of the worlds most critical sectors operate more efficiently reliably and sustainably. With a heritage spanning almost 200 years more than 13000 employees worldwide and operations serving customers across over 160 countries Sulzer is a global leader in fluid engineering and services. As we continue to evolve and strengthen our customer-focused aftermarket offering we are looking for an exceptional leader to build and scale a key global capability.


We are looking for a commercially driven leader to take ownership of Sulzers global warranty and claims management strategy building a world-class function that protects profitability while delivering outstanding customer outcomes. As Global Head of Commercial Claims (Warranty) you will lead the development of a centralised global claims capability bringing consistency governance and commercial rigour to a diverse international portfolio of customer claims.

• Lead and develop Sulzers global commercial claims strategy and operating model
• Manage coach and grow a high-performing global team initially leading two direct reports with expansion planned
• Drive consistent claim assessment negotiation and settlement approaches across multiple regions and businesses
• Act as the senior escalation point for complex and high-value customer claims
• Partner with Engineering Quality Legal Finance and Commercial teams to deliver robust claim outcomes
• Establish governance reporting performance metrics and best-practice processes
• Balance customer satisfaction with commercial contractual and financial protection
• Influence stakeholders globally often without direct authority to drive timely decision-making and resolution
• Create a culture of accountability collaboration and continuous improvement
• Support the long-term growth and maturity of Sulzers Global Centre of Claims Excellence

Were less interested in someone who has spent their entire career processing warranty claims and more interested in a commercially astute leader who can build influence and drive change.

You will likely bring:

• Senior leadership experience within commercial contracts claims dispute resolution customer operations or similar environments
• Proven experience leading teams and developing people
• Strong commercial acumen with the ability to assess risk negotiate outcomes and protect business value
• Experience operating in complex matrix organisations and influencing senior stakeholders
• Excellent communication and stakeholder management skills
• A customer-focused mindset balanced with sound business judgement
• The confidence to make decisions in ambiguous and evolving situations
• International experience or a demonstrated ability to operate effectively across global cultures and markets
• Sufficient technical curiosity and understanding to interpret engineering findings and challenge where appropriate without needing to be the technical expert

This role is ideal for an ambitious leader looking for a genuine step up in scope and impact.

Youll enjoy this opportunity if you:

• Like building rather than maintaining
• Enjoy solving complex business challenges
• Are comfortable operating with ambiguity and creating structure where it doesnt yet exist
• Take ownership and drive outcomes without waiting for direction
• Can balance strategic thinking with hands-on execution
• Enjoy collaborating across different functions cultures and time zones
• Get energy from influencing change and delivering measurable results

This role is unlikely to suit someone seeking highly defined processes predictable workflows or a heavily established structure.

• UK-based remote role with flexibility for hybrid working from any Sulzer location
• International travel on an occasional basis (typically less than 15%)
• Regular collaboration with colleagues and customers across multiple regions worldwide

#LI-Remote

• A fully remote home based role with occasional travel across regions.
• A competitive basic salary
• Annual personal bonus scheme based on company and personal performance
• Private Medical Insurance
• 33 days annual leave.
• Defined pension contributions.
• Access to Medicash helping you cover everyday health costs like dental optical and physiotherapy plus a range of wellbeing perks.
• Confidential support via Employee Assistance Programmes.
• Access to discounts on shopping entertainment lifestyle plus opportunity to apply for Costco membership.
• Discounted personal car leasing for you your family and friends.
• Long Service Awards celebrating your commitment.
• Continuous learning opportunities through Sulzer Learning Pathways.
• As a Silver Award holder of the MoD Defence Employer Recognition Scheme we welcome and support veterans reservists and Cadet Adult Volunteers with policies for training camps and deployment plus a growing internal military network.

Sulzer is an equal opportunity employer. We believe in the strength of a diverse workforce and are committed to offering an inclusive work environment.

We are proud to be recognized as a Top Employer 2026 in Brazil Canada China Finland Germany Ireland Mexico Switzerland South Africa the UK and the USA.