Global Consumer Analytics Manager

Global Consumer Analytics Manager - PermanentAt Costa Coffee we are what we craft. Were reimagining coffee experiences in over 50 countries and counting as a key part of the Coca-Cola System. Whether you get your coffee in a store from a machine at home or on the go weve got you are delighted to offer a chance to join our exceptional Digital and Loyalty team as Manager for Global Consumer this role you will be driving the global consumer-centric and loyalty data analysis. Your insights will empower Costas stakeholders to make informed decisions that resonate with our core market in the UK and support in our global franchise markets. You will be pivotal in energising business stakeholders with foundational BI consumer insights actionable recommendations and advanced analytics to understand our Costa Club teams make a difference. Whether thats working on new tech for the perfect pour helping our teams grow creating award-winning campaigns crunching the numbers or developing the latest exciting menu item; together we stir up success. We may be a global brand but we havent forgotten our roots. Thats where the Costa Foundation and our fantastic community agenda come in. Whatever your role you can help us change lives in coffee growing communities and help your local community too. We also want to help you grow in your career through amazing experiences our apprenticeship scheme and development programmes. At Costa you can go beyond the as a Global Consumer Analytics Manager theres never been a better time to why Costa We didnt become a global coffee brand by sitting back. When you work here you join a community that values passion progression and integrity with some pretty brilliant perks to sweeten the deal:Own a piece of Costas success by becoming a share owner in Coca-Cola with our Share Investment Plan (SIP)A smart pension that saves you money on tax and national insurance and matches your contributions up to 10%The Costa Financial Support Fund supporting team members who find themselves in unexpected financial pressure50% discount in all Costa-owned stores and 25% off in other participating storesPrivate medical cover thanks to our Private Healthcare schemeAnd thats not all. Explore even more of our perks here: passionate about being a great place to work where you can bring your unique self into our mix. We firmly support diversity equity and inclusion and continue to work with our teams to shape the future of our culture and values: Disciplined to Deliver Passion for Progress Win with Warmth Courage to Challenge and Trusted Team Players. What youll doBeing a Global Consumer Analytics Manager is about so much more than bringing our coffee to the world. Its your chance to stir up real success - which means youll be: The Consumer Analytics lead bringing loyalty consumer behaviour to life through data. Your strategic insights will illuminate the tangible impacts of consumer interactions guiding Costas business decisions and marketing with our Digital Product / Loyalty / Insight / Food & Beverage teams (and occasionally others) to translate our consumer data into core consumer insights and behaviour changes. Develop and maintain our internal PowerBI suite to deliver daily/weekly/monthly core reporting on loyalty consumer behaviour and commercial loyalty data to help understand performance of specific marketing activity promotions and how impacting commercial the forecasting target-setting and performance tracking of key consumer metrics including registrations and active consumers to drive growth and inform strategic with key international markets to guide on core consumer KPIs and measurement best practise. Lead 2 x Consumer Data Analysts to support in developing our reports insights and responding to analysis you areIts your unique ingredients were interested in:Degree level or equivalent academic qualificationProven and successful track record and experience in a Consumer/loyalty analytics role Data analytics proficiency in modern tools (SQL / Databricks) and frameworks to drive data-driven decisionsEye for detail and storytelling ability to look at data/trends and translate into engaging and compelling narratives to showcase insights from big in managing and maintaining PowerBI/reporting suites and ensuring driving business ability to leverage data and insights to influence business decisions Proven track record in delivering impactful customer insights ideally within retail or FMCG in leading Data Analysts managing backlogs and skills in building relationships and conveying ideas for managing and influencing senior Solving and solutions oriented with an ability to navigate projects through in a matrix environmentLocation: Hybrid with the ability to work from our Central London location 2-3 days per week until the end of 2026 and then 3 days per week from our new St. Albans office from 2027 any reasonable adjustments and general queries please get in touch with