Givaudan Careers Customer Care Representative

Join us and celebrate the beauty of human experience. Create for happier healthier lives with love for nature. Together with kindness and humility we deliver food innovations craft inspired fragrances and develop beauty and wellbeing solutions that make people look and feel good. Theres much to learn and many to learn from with more than 17000 employees around the world to explore ideas and ambitions with. Dive into varied flexible and stimulating environments. Meet empowered professionals to partner with befriend and stretch your skills alongside. Every day your energy your creativity and your determination will shape our future making a positive difference on billions of people. Every essence of you enriches our world. We are Givaudan. Human by nature.

As a Customer Care Representative you will be the central link between the customer operations sales team and our Global Business Solution Center to ensure clients requirements are met in the most efficient and cost-effective way. You will build strong relationship with the customer act as the voice of the customer within Givaudan and manage the sales order process through to shipment for assigned customers and affiliates.

In this role you will have the following responsibilities:

Strategy design and execution

Execute the Customer Care strategy and follow global guidelines

Project management

Continuously identify opportunities for improvement in Customer Care and participate in projects when relevant

Subject matter expertise

Provide support for assigned customers and affiliates to meet order requirements and escalate issues where appropriate

Actively work with the Customer Care team on customer intimacy and delivering a superior customer experience

Day to day communication and collaboration with customers operations sales and GBS

Resolve requests for order changes issues and handle customer complaints / inquiries internally and externally

When applicable determine corrective action with the help of the Support Office and Control Tower

Prepare debit and credit notes process quality notifications and customer returns

Manage customer expectations and building strong relationships

Proactively ask for and act upon Customer feedback

Update and maintain accurate customer records including customer specific information contracts labelling packaging and stock requirements

Provide coverage and support accounts for other team members as necessary

Identify the right communication method based on the sense of urgency and issue

Diffuse difficult situations and get resolution with the customers

Follow the new customer / product processes and contribute to improve new customer experience

Participate in Customer visits and presentations when required

Your professional profile includes:

At least High School or Secondary Education Diploma

Associate or University Degree is preferred

English and another language(s) is preferred

1 year in the industry including customer facing role is preferred

Microsoft Office expertise

Interpersonal and communication skills

Demonstrated Customer Relationship Management

Basic Inventory Management knowledge

Negotiation skills

At Givaudan you contribute to delightful taste and scent experiences that touch peoples lives.

We value the different perspectives that come from diverse cultures backgrounds and experiences.

Everyone regardless of race gender identity sexual orientation age disability culture religion or any personal circumstances is warmly welcomed at Givaudan a place where we all love to be and grow.

Every essence of you enriches our world. Join us in making a difference together.