General Service Manager
Job Location:
Kingston upon Hull - UK
Monthly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
General Service Manager Volkswagen Hull
As a General Service Manager at JCT600 youll lead one of our larger aftersales operations with a 25 bay workshop around 20 technicians and a wider service support team.
Working closely with the Head of Business youll take full ownership of the departments performance profitability and customer experience of the department. Youll lead a sizeable team maximise workshop capacity and productivity and create an environment in which colleagues can perform at their best.
Your day-to-day will include:
- Leading coaching and supporting the service team to achieve strong performance and great customer outcomes.
- Managing workshop capacity bookings and resources to ensure efficient workflow and maximum productivity.
- Maintaining brand standards and developing positive relationships with manufacturer partners.
- Reviewing performance data customer feedback and financial metrics to identify improvements and support continuous development.
- Handling customer queries and complaints professionally ensuring timely resolutions and positive outcomes.
Whatwerelookingfor:
- Significant experience leading a busy automotive service or aftersales operation ideally within a franchised dealership.
- A strong track record of managing workshop performance productivity efficiency and customer satisfaction.
- Commercial awareness with experience monitoring departmental performance budgets and key financial measures.
- Confident and engaging leadership skills with the ability to coach develop and hold a sizeable team accountable.
- A thorough understanding of service operations workshop loading manufacturer standards and compliance.
- The ability to manage customer concerns professionally while protecting long-term customer relationships.
What we offer:
- Comprehensive package bonus
- Annual leave:34 days including bank holidays increasing to 36 days (5 years) and 38 days (10 years)
- Family support:Enhanced paid maternity and paternity leave
- Wellbeing & protection:Life assurance pension enhanced sickness cover
- Training & development:From foundation to advanced levels through brand partner training and best-in-class leadership development.
- Colleague car purchase scheme & servicing discounts
- Cycle-to-work and discounted gym schemes
- Referral scheme up to 1000
- Flexible working
Read more about ourEmployee Benefits - JCT600
Why JCT600
- Wevespent over 80 years building a business that values its people and their careers
- We pride ourselves on being rated highly by colleagues for engagement and inclusivity
- Our commitment to your growth is reflected in our Life at JCT600 philosophy and seven colleague commitments
How to Apply
At JCT600yourealways a name never a number.Ready to drive your career forward
Click Apply Now and upload your CV.
Looking for future roles Submit your CV directlyhereand join our talent pool.
Inclusivity & Diversity
JCT600 Ltd is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
As part of our commitment to being an inclusive businesswereproud to beaDisability Confident employer.
We try our hardest to make JCT600 feel like a home from home for all of our colleagues. To us thats a place where we can all feel supported to be our true selves every day and where our workforce represents the wonderful communities we serve.
Required Experience:
Manager
