General Manager

At RBH we believe our peopleare our biggest assets

At RBH we understand the valueof putting our people first. Our approach to diversity in the workplace health& wellbeing sustainability and individuality sets us apart from ourcompetitors and is one of the reasons we are proudly recognised as one of theTop 30 Best Places to Work in Hospitality.

We are now looking for anexceptional General Manager to lead AC Hotel by Marriott Glasgowinto its next chapter of success.

This is a rare opportunity totake charge of one of Glasgows most exciting lifestyle hotels. As GeneralManager you will lead a talented team drive commercial performance elevateguest experiences and maximise the potential of a landmark hotel within theRBH portfolio.

If you are a commercially astutepeople focused hotel leader with a passion for excellence and a track record ofdelivering results we would love to hear from you.

OUR HOTEL

Located in the heart of Glasgowsvibrant city centre AC Hotel by Marriott Glasgow is a contemporary 4-starhotel featuring 245 stylish guest rooms and suites offering guests aseamless blend of modern design exceptional comfort and intuitive service.

As part of the globallyrecognised Marriott International family the hotel benefits from world classbrand recognition whilst maintaining a strong local identity that reflects theenergy and character of Glasgow.

The hotel boasts exceptional foodand beverage offerings alongside impressive meeting and events facilitiesincluding the recently launched Collector Hall. This stunning and highlyversatile events destination has quickly established itself as one of Glasgowsmost exciting venues hosting conferences gala dinners corporate eventsweddings and private celebrations. With significant growth potential CollectorHall represents an exciting opportunity to further develop the hotels profileand strengthen its position within the Glasgow events market.

With strong trading momentum atalented team and substantial opportunities for future growth AC Hotel byMarriott Glasgow is well positioned for continued success. This role offers theopportunity to shape the strategic direction of the hotel and leave a lastingimpact on one of Glasgows most exciting hospitality destinations.

THE ROLE

As General Manager you will beresponsible for the overall leadership performance and strategic direction ofthe hotel.

Working alongside RBHsspecialist support teams and Marriott brand partners you will be accountablefor driving revenue growth delivering exceptional guest experiencesmaximising profitability developing your team and ensuring operationalexcellence across all areas of the business.

This is a highly visibleleadership role requiring a dynamic and inspirational individual who canbalance commercial acumen with people leadership whilst maintaining the higheststandards of guest satisfaction.

A DAY IN THE LIFE OF A GENERALMANAGER

Leading People & Culture

• Inspire lead and develop a high performing hotel team
• Create a culture of engagement accountability and continuous improvement
• Drive colleague satisfaction retention and development
• Support succession planning and talent development across all departments
• Champion RBHs values and people-first culture

Driving Commercial Success

• Deliver budgeted revenue profit GOP and market share targets
• Develop and execute strategic business plans that maximise performance
• Identify new commercial opportunities across rooms food & beverage meetings and events
• Work closely with Revenue Sales & Marketing teams to drive demand and profitability
• Maximise the commercial potential of Collector Hall and all hotel revenue streams
• Monitor business performance and implement strategies to continuously improve results

Delivering Exceptional GuestExperiences

• Ensure consistently outstanding guest service across all areas of the hotel
• Drive guest satisfaction loyalty and reputation scores
• Maintain Marriott brand standards and RBH operational excellence
• Lead continuous improvement initiatives through guest insight and feedback
• Foster a culture focused on memorable guest experiences

Stakeholder & OwnerManagement

• Build strong relationships with owners investors and key stakeholders
• Provide detailed performance updates and strategic recommendations
• Work collaboratively with Marriott RBH support functions and commercial partners
• Represent the hotel within the local business community and hospitality sector

Operational Excellence

• Oversee all operational departments to ensure efficiency and effectiveness
• Ensure compliance with all legal financial health & safety and company requirements
• Drive quality assurance standards across the hotel
• Lead innovation and continuous improvement initiatives

THE IMPACT YOULL HAVE

As General Manager you will beinstrumental in shaping the future success of AC Hotel by Marriott Glasgow.

Your leadership will directlyinfluence guest satisfaction financial performance colleague engagementowner returns and the continued growth of Collector Hall as a premier eventsdestination. Through your vision and leadership you will help establish thehotel as one of Glasgows leading lifestyle hospitality venues.

WHAT WE NEED FROM YOU

To succeed in this role you willbring:

• Proven experience as a General Manager Hotel Manager or senior operational leader within a quality hotel environment
• Strong commercial expertise with a proven track record of delivering revenue and profit growth
• Experience leading large multi-functional teams
• Outstanding leadership and people development skills
• Excellent stakeholder management and communication abilities
• Strong financial acumen including budgeting forecasting and P&L management
• Experience within branded hotels ideally Marriott or a comparable international brand
• A passion for delivering exceptional guest experiences
• The ability to balance strategic thinking with a hands-on leadership style
• Energy resilience and ambition to drive continued success

WHAT WE OFFER

We know work is just one part ofyour life so we have created a benefits package that supports you bothprofessionally and personally:

• Competitive salary and bonus opportunity
• Discounted hotel room rates for you your friends and family
• Pension scheme
• Access to RBHs leadership development programmes
• Career progression opportunities across our growing portfolio
• Employee wellbeing initiatives and support programmes
• Recognition and reward programmes
• Opportunities to lead within one of the UKs leading hotel management companies

and much more.

OUR VALUES

At RBH every team member playstheir part in delivering Exceptional Service by Exceptional People.

We ask that you SHINEevery day by:

• Enhancing our People engagement
• Ensuring Quality in our guest service
• Maximising our Profit
• Giving something back to our Communities

And always:

• Act with Integrity
• Deliver Excellence
• Have the Ambition to continuously improve
• Show that you Care

EQUAL OPPORTUNITIES

RBH Hospitality Management isproud to be an equal opportunity employer. We believe in hiring a diverseworkforce and sustaining an inclusive people-first culture. If at any pointthroughout our recruitment process you require reasonable adjustments pleasecontact

#LifeatRBH