General Manager Corporate Accounts

THE ROLE:We are looking for an experienced and commercially focused Corporate General Manager to lead the operational and commercial performance of our Corporate Accounts is a key leadership role responsible for building strong customer relationships driving service excellence improving account performance and ensuring long-term customer retention across a portfolio of corporate accounts. You will act as a senior point of contact for customers lead customer engagement activity and business reviews and work collaboratively across the wider business to deliver exceptional customer between our Burton Superhub and the field this role offers the opportunity to make a real impact within a fast-paced and customer-focused logistics is an exciting opportunity to join a growing and ambitious business where customer service operational excellence and collaboration are at the heart of everything we SALARY45000-50000 depending on experienceCompany Car/Car AllowanceBurton upon Trent Superhub with field-based BASEDYou will be based in our flagship office in Burton (DE14 2SY).KEY RESPONSIBILITES:Carrying out general day to day duties relating to the transport function - including but not limited to:-Lead the day-to-day operational and commercial performance of the Corporate Accounts functionBuild and maintain strong relationships with key corporate customersLead customer business reviews engagement meetings and performance discussionsDrive customer loyalty retention and long-term account stabilityMonitor KPI SLA operational and financial performance across accountsIdentify trends risks and opportunities to improve service delivery and account performanceSupport the management and resolution of customer escalations and service concernsWork closely with Operations Finance IT Sales and Customer Service teams to improve customer outcomesDevelop and support the Corporate Customer Service Manager to ensure high service standards and operational performanceContribute towards continuous improvement initiatives customer solutions and value-added servicesProvide reporting insight and recommendations to support business decision-makingWHAT WE ARE LOOKING FOR: We are looking for a proactive and customer-focused leader with strong commercial awareness and a passion for delivering outstanding Skills & ExperienceProven experience managing customer accounts account performance or customer service operations within a logistics distribution or service-led environmentStrong leadership and people management skillsExcellent relationship-building and stakeholder management abilitiesCommercial awareness with an understanding of customer retention profitability and account performanceExperience analysing operational and financial performance dataStrong problem-solving and decision-making skillsExcellent communication and organisational skillsAbility to manage multiple priorities in a fast-paced environmentDesirableExperience within pallet networks or logistics operationsUnderstanding of KPI SLA and customer performance managementExperience leading customer business reviews and customer engagement activitiesAwareness of account profitability and cost-to-serve measuresExperience supporting operational improvement or customer retention initiativesIn return we will:Support your development journey help you grow you and offer:Competitive salaryCompetitive Annual Gateway access to significant savings and cashback on 900 top retailers from groceries to wellness products travel and much more!Access to the Wellbeing Centre providing education support and tools to help you live a healthier and happier Recognition SchemeExcellent Pension SchemeHealth Care Cash PlanABOUT USEV CARGO have grown to become a predominate international supply chain partner to many of the worlds leading brands. We enable customer success through market leading air ocean surface freight logistics supply chain and technology solutions. Our growth is accelerating around the AND INCLUSIONEquality diversity and inclusivity are at the heart of everything EV Cargo does. We offer a diverse and inclusive community that respects individuals and enables them to strive for success in order to contribute positively and sustainably to the business. By creating this environment in which everyone can express and develop their potential from the moment they are hired and throughout their career means ensuring that all our colleagues have the same opportunity to succeed regardless of origin gender age disability sexual orientation gender identity or affiliation with a political religious union organisation or minority Cargo reserves the right to close the vacancy before the stated closing date if a high volume of applications is to the volume of applications we receive we regret that we are not able to provide detailed feedback to applicants that were not shortlisted. If you have any queries please contact: Let us be your employer of choice