General Manager
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Job Summary
What makes the perfect pub Its great ales delicious food a welcoming atmosphere and the warm welcome from a team thats at the heart of everything we do.
The Inn Collection Group is a multi-award-winning pubs-with-rooms company proudly located in some of the most outstanding destinations across the North of England and Wales. At ICG we deliver exceptional hospitality by living and breathing our core values: warmth customer-obsessed accountable delivering results and Inn It Together. All with the goal of making people happy through heartfelt hospitality.
How we say thank you!
Celebrate your birthday with an extra paid holiday.
Build your future with support from our Lead-Inn development program.
Take the time you need to rest and recharge; Paid Breaks are on us.
Enjoy 50% off food at any of our Inns
Relax with a stay at any of our Inns during January February and March for just 1.
Take advantage of the chance to explore our beautiful locations with 1/3 off room bookings all year round.
Experience a spontaneous trip away with 50 on same day bookings
Its not just for youyour loved ones can enjoy 15% off bed and breakfast too!
24/7 confidential support is always there when you need it with our Employee Assistance Programme
Tronc (thats tips to me and you)
Contribute to a company that gives back through our Give-inn back scheme
Join an award-winning team recognised as the Best Pub Employer at the Publican Awards.
Youll Fit Right Inn
As General Manager youll bring your enthusiasm and expertise in food and hospitality to lead the team and ensure every guest feels truly cared for. Working in a fast-paced environment youll need to stay calm under pressure juggling multiple priorities while maintaining a clear focus on exceptional guest experiences and the commercial success of the business. Youll work closely with your Operations Manager managing the senior team of assistant managers head chef and head housekeeper while embodying our ICG values.
In this role you will be accountable for the planning budgeting and cost control in line with agreed budgets building and nurturing the team to meet our high standards. Youll thrive in a dynamic setting ensuring that guest satisfaction levels are met even during the busiest times. Guests should always receive the best possible experience from both yourself and your team. This includes reviewing and implementing business procedures overseeing financial budgets and taking care of company expenditures and bills. Your understanding of P&L accounts and labour planning will be key to driving success.
Leading by example youll inspire and motivate the team creating a supportive and inclusive environment where everyone thrives. From hiring and training to mentoring employees youll foster a culture of growth and development. The role also includes responding to guest needs during the night and occasionally staying on-site to ensure a seamless guest experience all while demonstrating calm professionalism even in high-pressure situations.
If youre passionate about food and hospitality have a talent for leadership and love creating unforgettable guest experiences we think youll fit right inn
This role comes with the added benefit of colleague accommodation - click the link to learn more Experience:
Director
