Fundraising Operations Coordinator

Fundraising Operations Coordinator 37.5 hours per week

Starting salary 26656 per annum with room to develop and progress through the pay grade banding up to 28706 per annum.

Help power fundraising that makes a real difference.

Are you highly organised detail-focused and passionate about delivering excellent supporter experiences

Were looking for a proactive and motivated Fundraising Operations Coordinator to join our growing Public Giving team. This is a fantastic opportunity to play a key role behind the scenes ensuring our fundraising operations run smoothly while helping supporters fundraisers and donors have an outstanding experience with Keech Hospice. The role supports fundraising operations supporter engagement and CRM management working closely with fundraising teams to help drive income growth and supporter retention.

As a key support to our Fundraising Operations Manager youll help coordinate fundraising administration manage supporter and donor data support fundraising campaigns and events and provide first-line support for our CRM system Microsoft Dynamics. Youll work closely with colleagues across Fundraising Marketing Finance and the wider organisation to ensure our supporters receive exceptional service at every stage of their journey.

Key Responsibilities:

• Providing excellent supporter care and acting as first point of contact for donor enquiries
• Supporting the administration of fundraising campaigns appeals events and supporter activities
• Processing donations Gift Aid direct debits and donor requests accurately and efficiently
• Maintaining and improving donor records within Microsoft Dynamics
• Producing reports supporter selections mailing lists and fundraising insight
• Supporting fundraising communications donor journeys and engagement activities
• Working with colleagues to improve systems processes and supporter experiences
• Providing first-line CRM support and guidance to fundraising system users

What were looking for:

• Experience in supporter care customer service donor administration or a similar role
• Experience using CRM systems or databases ideally Microsoft Dynamics
• Excellent communication and relationship-building skills
• Strong organisational skills and the ability to manage multiple priorities
• Excellent attention to detail and a commitment to data accuracy
• Strong IT skills including Microsoft Office applications
• A proactive solutions-focused approach and the ability to work collaboratively
• A passion for delivering exceptional supporter experiences

Experience within a charity or fundraising environment would be beneficial along with an understanding of fundraising compliance donor care and supporter engagement best practice.

Why join us:

• A competitive salary and generous annual leave
• Ability to carry over your existing NHS pension scheme
• Healthcare scheme
• Free car parking and cycle to work scheme
• Career development and progression opportunities
• A caring supportive and inclusive environment

For further details please see the Job Description and Person Specification below.

As an equal opportunity and disability confident leader accredited employer we value diversity in our workplace. We appreciate the unique perspectives and experiences everyone brings and we are committed to fostering an inclusive environment.

We reserve the right to close this vacancy early if sufficient applications are received.

If you require any assistance completing the application form or would like to arrange an informal chat about the role please contact

Interview date: 20th and 21st October 2026

Please dont use AI in your application we want to hear from you not ChatGPT.

The successful applicant will be required to undertake a basic disclosure and barring services (DBS) check.

Keech Hospice provides free specialist palliative and end of life care for people of all ages. We support adults in Bedfordshire. Children and their families in Bedfordshire Hertfordshire and Milton Keynes. At home in hospice or wherever were needed.

As a teaching hospice our exceptional people training and facilities are helping local communities to live and die well.