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Functional Developer
Job Location:
Job Location:
Lincolnshire - UK
Monthly Salary:
Not provided by the employer
Monthly Salary:
Posted:
30 October 2026 (4 days ago)
Posted:
Application Deadline:
27 January 2027
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
4-5 months contract with a Local Authority
Pay Rate: 500 per day Outside IR35
Functional Developer Dynamics 365 Contact Centre & CRM
Summary
- This is a 4-5 month contract role with a Local Authority offering a pay rate of 500 per day outside IR35. The position is for a Functional Developer specializing in Dynamics 365 Contact Centre and CRM. The main goal is to configure develop deploy and support Microsoft Dynamics 365 Customer Service and Contact Centre solutions. This role focuses on enhancing CRM telephony automation and customer service to meet business needs. The successful candidate will collaborate with business stakeholders solution architects and technical teams to transform operational requirements into effective CRM and contact centre solutions ultimately improving customer experience and service delivery.
Responsibilities
- Configure customize and support Microsoft Dynamics 365 Customer Service and Contact Centre solutions.
- Convert business requirements and solution designs into functional CRM and contact centre configurations.
- Implement and manage case management processes queues routing rules SLAs and customer service workflows.
- Set up and support voice email chat and digital customer engagement channels.
- Facilitate telephony integrations including Microsoft Teams Phone Direct Routing Azure Communication Services (ACS) and SIP-based voice solutions.
- Develop and maintain Power Platform solutions such as Dataverse Power Automate workflows and Power BI reporting.
- Assist with solution deployments testing release management and the promotion of solutions across development testing and production environments.
Requirements
- Proven experience in configuring and supporting Microsoft Dynamics 365 Customer Service and Contact Centre solutions.
- Experience in delivering CRM and customer service technology solutions in medium to large organizations.
- Strong understanding of case management queue management routing SLAs and omnichannel customer service environments.
- Degree or equivalent qualification in Information Technology Computer Science Business Systems or a related field.
- Microsoft Dynamics 365 certification or equivalent practical experience.
- Evidence of ongoing professional development in Microsoft technologies.
Additional Information
- Working hours: 37 hours per week
- Location: Orchard Street Lincoln Lincolnshire LN1 1YL United Kingdom
- Work pattern: Attendance at 2 to 5 onsite meetings in Lincoln is required during the contract.
- Payment schedule: Bi-weekly
- Application deadline: 6th November 2026 apply as soon as possible.
Required Skills:
To configure develop deploy and support Microsoft Dynamics 365 Customer Service and Contact Centre solutions delivering CRM telephony automation and customer service improvements
Required Education:
To configure develop deploy and support Microsoft Dynamics 365 Customer Service and Contact Centre solutions delivering CRM telephony automation and customer service improvements
