FT Assistant Manager Customer Service
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Job Summary
A great career opportunity
Ahold Delhaize USA a division of Netherlands-based Ahold Delhaize is the parent company for Ahold Delhaizes U.S. companies including its local brands Food Lion Giant Food The GIANT Company Hannaford and Stop & Shop and the U.S. services companies Retail Business Services Peapod Digital Labs and ADUSA Supply Chain. When considered together the local brands of Ahold Delhaize USA comprise the largest grocery retail group on the East Coast and the fourth largest grocery retail group in the nation operating more than 2000 stores and distribution centers across more than 20 states and serving millions of customers each week through a uniquely local omnichannel experience. The Ahold Delhaize USA company team includes just over 100 associates across all East Coast office locations.
Count on me We know what to do we make it easy we do our part and we care!
Join Our Team!
We are looking for a motivated and customer-focused Assistant Customer Service Manager to help lead our Front End this role you will play a key part in delivering an exceptional shopping experience while supporting daily operations and developing team members.
What Youll Do
- Lead Front End operations and ensure fast friendly service
- Supervise and support cashiers and office staff
- Step in as Manager-on-Duty for the Front End when needed
- Help drive sales control costs and reduce shrink
- Train coach and recognize team members
- Ensure compliance with company policies and safety standards
- Resolve customer concerns professionally and efficiently
- Manage scheduling and ensure proper coverage
What Were Looking For
- High school diploma or equivalent (preferred)
- Previous retail or customer service leadership experience preferred
- Strong communication and problem-solving skills
- Ability to thrive in a fast-paced environment
- Leadership mindset with a passion for customer service
- Basic computer and cash-handling proficiency
Physical Requirements
- Ability to stand for long periods and lift up to 50 lbs. occasionally
- Frequent walking bending and reaching
- Ability to handle cash and operate equipment such as registers and scanners
- Comfortable working in varying temperatures
Why Work With Us
- Competitive pay and benefits
- Opportunities for career growth and advancement
- Supportive team environment
- Training and development programs
At Ahold Delhaize USA we embrace and celebrate diversity. Our employees and prospective employees are treated with fairness respect and dignity. We provide an equal opportunity workplace committed to hiring training compensating and promoting persons based on their talents and abilities and without regard to race religion color national origin gender sexual orientation age family status veteran status disability status or any other applicable characteristics protected by law.
Required Experience:
Manager
About Company
Ahold Delhaize is a global leader in supermarkets and e-commerce, at the forefront of sustainable retailing.
