Frontline Station Support Officer

Frontline Station Support Officer!

• Based at Temuka Station
• Permanent Full Time shift based role (currently working Monday Friday)
• JR

E tῡ ki te kei o te waka kia pakia koe e ngā ngaru o te wā.

Stand at the stern of the canoe and feel the spray of the future biting at your face

Mō te tūnga About the role

The Frontline Station Support Officer (FSSO) role provides high-quality customer service at the Front Counter of our Police Stations. This is a frontline position where you will engage daily with members of the public often in challenging or sensitive situations. All interactions must be managed with professionalism respect empathy and a positive solutions-focused approach.

As the first point of contact within the station you will welcome customers accurately identify their needs and ensure enquiries are understood and handled efficiently and appropriately. The role requires a strong customer focus excellent communication skills attention to detail and a proactive cando attitude. You will work collaboratively as part of a high-performing team and demonstrate flexibility and a willingness to learn.

The FSSO provides essential operational and administrative support to Police including but not limited to front counter services data entry use of Police systems typing file management exhibit management disclosure support and records maintenance.

While the position is primarily front counterbased the role also supports frontline Police teams across a range of additional portfolios. These portfolios enable role diversity provides exposure to a broad range of policing functions and contributes to the effective and timely delivery of frontline operations.

Key Accountabilities:

• Deliver outstanding customer service including confidently and professionally engaging with challenging individuals in a customer-facing environment.
• Work effectively as part of a team demonstrating a supportive approach and contributing positively across all functions and levels of Police.
• Provide high-quality administrative and practical support to frontline teams and other Police workgroups.
• Strong verbal and written communication skills ensuring clear accurate and professional information exchange.
• Use computer systems confidently including NZ Police systems and Microsoft Office applications.

He aha taau e kawe mai What youll bring

Whilst we are looking for skills knowledge and experience relevant to the role we also place high importance on your state of mind the alignment of your values with ours your ability to contribute to and build high performing teams and the way that you lead yourself or others.

Whakaritenga motuhake Special requirements

• You must hold a current New Zealand drivers licence (Full preferred but minimum of Restricted)
• Successful applicant must reside in South Canterbury within a commutable distance to Temuka

This role is Individual Contributor/Emerging Leader level. You can refer to Indicators for Success for further information on the requirements

To view the position description for this role please copy and paste this link into a new browser:

tātou About us

New Zealand Police is the lead agency responsible for preventing crime and enhancing community safety. It works in partnership with individuals communities businesses and other public sector agencies towards the vision of making New Zealand the safest country. Police is the governments largest front-line response agency with around 15000 staff in large and small communities all over New Zealand and in liaison and policing development roles overseas.

Your development is highly valued at NZ Police. Our employees enjoy significant investment in their development not only at an individual level but also at the team and community practice level. We work hard to match you with work that will both play to your strengths and challenge you in new ways.

The work youll be engaged in is real tangible work that directly benefits our frontline and communities. Taken all together this means we can offer you career path opportunities to progress in your chosen profession and become a more well-rounded experienced leader with opportunities across the range of work we support.

To view more detailed information about our recruitment process along with further details about requirements please click below link:

Applicant Information Pack (External)

Tono ināianei Apply now

If this position sounds like you click apply now and submit a tailored CV. You will be required to submit an application form. Before confirmation of hire pre-employment checks will be undertaken which include reference drug and alcohol testing and police vetting prior to any written offer being made.

For further information on the application process please copy and paste this URL: applications must be submitted online and will not be accepted directly via email. All applicants must have the right to work in New Zealand.

Utu ā-tau Salary

This position is covered by a collective agreement and salary will commence between $69337 and $72430 dependent on skills and experience relevant to the role.

If you are an internal applicant you must apply internally through the police system. You must provide an alternative contact email address and state your future commitments should you be successful in the next stage of the recruitment process.

Please note: Deadline for applications is 5:00 pm on Sunday 24 May 2026. Applications may be reviewed prior to the close date as well as contact made with candidates.

If you have any questions about this vacancy please contact