Front Office Trading Application Support Analyst

Front Office Trading Application Support Analyst 

Location: London (5 days per week on-site)
Employment Type: Permanent
Shift Pattern: Shift work and weekend support rota required
Eligibility: Candidates must have the right to work in the UK. Sponsorship is not available for this role.
Requirement: Candidates must be based in London or within a reasonable commuting distance.

About Talan:
Talan is an international consulting and technology group delivering expertise across Financial Services Data & AI Cloud Digital Transformation and Software Engineering. We partner with leading financial institutions to deliver resilient high-performance technology solutions that support front-office trading and business-critical operations.

We are seeking an experienced Front Office Trading Application Support Analyst to join a specialist team supporting a global Rates eTrading platform used by traders and sales teams across international markets.
This role is ideal for someone with a strong background in Front Office production support who thrives in a fast-paced trading environment and enjoys solving complex technical and business challenges.

The Role
You will be responsible for the support stability monitoring and continuous improvement of a complex Rates eTrading technology estate. Acting as a key liaison between Trading Sales Development Infrastructure and Support teams you will ensure the reliability and performance of mission-critical front-office trading applications.

This role combines technical application support incident management business analysis release management and project delivery responsibilities within a highly demanding trading environment.
You will work directly with Front Office users and stakeholders requiring excellent communication skills strong technical expertise and the ability to perform under pressure.

Key Responsibilities:
Incident & Problem Management
    Own and manage Priority 1 and Priority 2 incidents from identification through to resolution.
    Perform root cause analysis and lead post-incident reviews.
    Communicate effectively with traders sales teams technology teams and management during major incidents.
    Coordinate task-force activities for critical production issues.
    Work closely with upstream and downstream support teams to ensure rapid issue resolution.
    Ensure all incidents are accurately logged tracked and documented.
    Drive continuous improvements to platform stability and support processes.

Application Monitoring & Production Support
    Support and monitor a suite of Rates eTrading applications within a global production environment.
    Maintain high levels of platform availability and operational performance.
    Monitor application health market data flows trade flows and system alerts throughout the trading day.
    Perform proactive troubleshooting and performance analysis.
    Execute production support activities system administration tasks and operational readiness checks.
    Participate in global handovers with follow-the-sun support teams.
    Develop automation and monitoring enhancements to improve operational efficiency.
    Contribute to monitoring migrations and tooling improvements using Python and related technologies.

Knowledge Management
    Create and maintain support documentation operational procedures and knowledge articles.
    Act as a subject matter expert for supported applications.
    Support user training and adoption of new functionality.
    Assist with onboarding and training of regional and follow-the-sun support teams.
    Maintain clear and effective operational handover procedures.

Service Improvement
    Proactively identify trends risks and capacity concerns across supported platforms.
    Improve monitoring alerting and observability capabilities.
    Reduce manual operational tasks through automation and process optimisation.
    Ensure support tooling and application logs remain effective actionable and fit for purpose.
    Drive operational excellence initiatives across the support function.

Change & Release Management
    Participate in release cycles and production deployments.
    Perform pre-release validation and post-release verification activities.
    Coordinate deployment activities with development and infrastructure teams.
    Review and communicate release notes to stakeholders.
    Ensure new functionality is supportable and operationally ready before production implementation.

Project Delivery
    Contribute to technology projects and strategic initiatives impacting trading systems.
    Support the introduction of new applications enhancements and platform upgrades.
    Define operational requirements monitoring standards and support models for new solutions.
    Ensure projects are delivered with appropriate monitoring documentation training and support processes in place.

Required Experience:

Essential
    Proven experience in a Front Office Trading Application Support role within an Investment Banking or Capital Markets environment.
    The majority of your experience must have been gained supporting Front Office trading desks and business-critical trading applications.
    Strong understanding of the criticality availability and responsiveness requirements associated with electronic trading platforms.
    Experience providing application support as part of a global support team in a fast-paced trading environment.
    Proven experience managing high-severity production incidents and driving issues through to resolution.
    Strong troubleshooting analytical and root cause analysis skills.
    Experience working directly with traders sales teams development teams and senior business stakeholders.
    Strong commercial awareness with a clear understanding of how technology impacts front-office business performance.
    Excellent communication relationship-building and stakeholder management skills with the ability to act as a bridge between technical and business teams.
    Ability to interact confidently with both junior and senior stakeholders across business and technology functions.
    Experience supporting complex and diverse technology environments and interconnected systems.
    Strong understanding of Linux/Unix environments.
    Good SQL and database troubleshooting skills.
    Scripting and automation experience using Python Shell or similar technologies.
    Experience with enterprise monitoring observability and support tooling.
    Results-oriented mindset with a strong sense of ownership and accountability.

Mandatory Requirements
    Front Office Trading Application Support experience is essential
    Investment Banking / Capital Markets experience is essential
    Rates Trading knowledge highly desirable
    London-based role requiring 5 days per week on-site attendance
    Participation in shift work and weekend rota support required
    Candidates must already be based in or around London
    No sponsorship available for this position
    Excellent stakeholder management and communication skills required
    Proven experience supporting mission-critical trading applications in a Front Office environment required

Highly Desirable
    Knowledge of Rates Trading products including Fixed Income Bonds Swaps Repos or related markets.
    Experience supporting electronic trading pricing execution market data or risk platforms.
    Experience within a global follow-the-sun support model.
    Exposure to release management DevOps practices and production change processes.
    Familiarity with vendor and in-house trading platforms.

Education
    Degree in Computer Science Mathematics Engineering Physics Finance or a related technical discipline.
    Equivalent industry experience will also be considered.
 

Additional Information :

#TalanUK

Remote Work :

No

Employment Type :

Full-time