Front Office Team Leader

As a Front office Team Leader you will be working across our multi hotel site playing a crucial role in ensuring exceptional guest experiences whilst leading and motivating our front office team. You will also:

• Provide leadership and guidance to the front office team fostering a collaborative and goal-oriented environment
• Oversee daily front office operations ensuring efficient check-in and check-out processes
• Deliver outstanding customer service addressing guest inquiries and resolving issues promptly and professionally
• Collaborate with other departments to ensure seamless guest experiences throughout their stay
• Train and mentor front office staff promoting their professional development and enhancing team performance
• Monitor and maintain high standards of cleanliness and presentation in the lobby and reception areas
• Manage shift schedules and allocate tasks effectively to maximise team productivity
• Handle guest complaints and feedback with empathy and professionalism ensuring timely resolutions
• Implement and maintain standard operating procedures for front office operations
• Assist in managing the departments KPIs and achieving financial targets
• Stay updated on local events and attractions to provide knowledgeable recommendations to guests

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Qualifications :

• Proven experience in a front office or reception role within the hospitality industry

• Demonstrated leadership skills with the ability to motivate and manage a team effectively
• Excellent communication and interpersonal skills with fluency in English
• Strong customer service orientation with a friendly and professional demeanour
• Detail-oriented approach with the ability to multitask in a fast-paced environment
• Proficiency in hotel management systems and computer applications
• Problem-solving skills with the ability to make quick sound decisions
• Knowledge of local attractions and events (desirable)
• Relevant hospitality management qualification (desirable

Additional Information :

• As part of our team you can have:

• 30% discount in any Accor Hotel Restaurant (T&C Applies)
• Discounted hotel rates all over the world in Accor Hotels
• Continuously learn and develop yourself with our Accor Academy
• Support your wellbeing in your professional and personal lives

• Grow your experience anywhere. Explore limitless opportunities across 5000 Accor hotels in over 100 countries

• Participate actively in initiatives to build a more inclusive and sustainable world
• And many more benefits and perks : Our objective is simple: make you grow and give you the spark to unleash your personality

• Our commitment to Diversity & Inclusion:
  We are an inclusive company and our ambition is to attract recruit and promote diverse talent.

Remote Work :

No

Employment Type :

Full-time