Front Office Manager

Additional Information: This hotel is owned and operated by an independent franchisee College Green Hotel Limited. The franchisee is a separate company and a separate employer from Marriott International Inc. The franchisee solely controls all aspects of the hotels employment policies and practices including hiring firing discipline staffing compensation benefits and all other terms and conditions of employment. If you accept a position at this hotel you will be employed by a franchisee and not by Marriott International Inc.

• Leading the Vibe Youll take charge of the front desk and lobby setting the tone for service energy and guest experience every single day.
• Owning the Guest Journey From check-in to check-out youll ensure every touchpoint is smooth personal and memorable.
• Managing the Team Lead coach and develop a high-energy front office team building a culture thats confident capable and guest-obsessed.
• Running the Operation Oversee daily front office operations including scheduling arrivals departures and service delivery.
• Handling the Big Moments Take ownership of guest feedback and escalations turning challenges into standout experiences.
• Driving Performance Maximise room revenue through upselling smart inventory management and strong commercial awareness.
• MOXY Hybrid Energy Embrace the Moxy way of working where front desk meets bar supporting the social hub and keeping the atmosphere buzzing.
• Connecting the Crew Work closely with Housekeeping Maintenance and the wider team to keep everything running seamlessly.
• Stepping Up Act as Manager on Duty when required leading the hotel with confidence and accountability.

• Previous experience in a Front Office Manager within a hotel
• A natural leader confident motivating and hands-on
• A people person who thrives on creating memorable guest experiences
• Strong communication skills and the ability to lead from the front
• Commercial awareness with a focus on performance and results
• Ability to multitask and stay cool in a fast-paced environment
• Comfortable with hotel systems and operations
• A true Moxy personality bold energetic and full of character

This company is an equal opportunity employer.

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