Front Office Intern at JW Marriott Grosvenor House

EXPLORE MARRIOTT Front Office Intern

Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels.

Build upon your classroom studies through our Hotel Internship Program opportunities. You will learn first-hand about a hotels operations. Our Hotel Internship Program allows you to truly experience the industry from the ground up where our founders and many of our leaders began. You will get immersed in Marriotts culture and business and find your true calling in the travel industry. Our internships are typically available in many different areas of the hotel. By gaining hands-on experience in the exciting world of hotel management youll be better prepared to pursue opportunities post graduation. Heres to exploring kickstarting your dream career and joining us on your journey!

Grosvenor HouseLocated on Park Lane in the heart of Mayfair our distinguished 5-star hotel offers exceptional accommodation epicurean delights and sweeping views over Hyde grand 5-star hotel celebrated its 90th anniversary in 2019. JW Marriott Grosvenor House London welcomescelebrities royalty and business leaders to Mayfair throughout its history and continues to do so. London is on the doorstep the hotel is a stones throw from Bond Street Knightsbridge Regent Street Buckingham Palace V&A Natural History & Science museums and the West End. Our guests are able to experience modern luxury in a place where they can be mindful and present and indulge in the inspired service and nourishing surroundings.

What were looking for

A warm people-oriented demeanour

A team-first attitude

Positive outlook and outgoing personality

Flexibility problem-solving skills and multi-tasking ability

The ability to stand sit or walk for extended periods of time across a work shift

Position summary

First impressions are everything. And youll set the tone for every guests stay. With a genuinely warm welcome youll be ready with answers to any questions and happy to offer information about hotel services facilities and the local area. Anything to help make their visit that bit more special. And creating the smoothest check-out experience youll make sure they leave us happy too.

What youll do

Process guest check-ins assigning rooms and activating room keys

Co-ordinate with Housekeeping to track readiness of rooms for check-in and report any guest concerns

Answer respond to and process all guest calls messages questions or concerns

Give guests information and directions regarding property and local areas of interest

Process check-outs and resolving any disputed charges

Process payments and room charges as well as cashing guests personal and travellers cheques

Confirm reservations and cancellations running daily reports on the number of arrivals and departures

REWARDS FOR WORK BENEFITS FOR YOUR LIFESTYLE

As a world-class leader in the travel industry theres no better place than Marriott International to make your mark. Joining us youll get to entertain and meet people from all over the world as you build your experience. Youll find a place where your personality and ideas are appreciated just as much as the work you do. Youll grow through opportunities to explore the business opening yourself to various career options. If you have the natural ability to communicate and enjoy working with others we welcome you to join our global family.

Well support you in and out of the workplace by offering:

• Team-spirited co-workers
• Encouraging management
• Wellbeing programs
• Comprehensive Training and Development program
• Marriott Discount Card enabling to benefits from hotel room gift shops and F&B across 130 countries.
• Recognition programs
• Meals at work
• Uniform
• Enrolment of Perks at Work - Access to unlimited deals of retailers and more
• 20 days holiday bank holidays
• Pension & Life Assurance
• Awards and recognition celebrations and many more.

Our highest priority is making you feel as welcome as our guests. We want you to know youre important to us and that youll make an impact in your role and for that youll be appreciated and valued.

Marriott International is the worlds largest hotel company with more brands more hotels and more opportunities for associates to grow and succeed. We believe a great career is a journey of discovery and exploration. So we ask where will your journey take you

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