Front of House Manager

Portico are on the lookout for a Front of House Manager to oversee our small team based at a multi tenanted building in the City.

This is a highly visible role where youll play a key part in delivering an exceptional workplace experience for clients tenants and visitors.

As Front of House Manager you will be heavily involved in the day-to-day operation ensuring consistently high service standards while building strong relationships with key stakeholders. You will also take ownership of coordinating lobby events and pop-ups creating engaging experiences that enhance the workplace environment.

Reporting directly to the Operations Manager you will be responsible for leading and developing the reception team ensuring a professional welcoming and service-driven culture is maintained at all times.

Key Responsibilities
    Lead motivate and support the reception team ensuring exceptional customer service delivery.
    Oversee the day-to-day running of the reception operation.
    Act as the main point of contact between the client tenants service providers and the wider Portico team.
    Plan and coordinate lobby events activations and pop-up experiences.
    Manage team scheduling annual leave requests and absence approvals.
    Support the completion of monthly reporting and payroll administration.
    Manage and update the buildings social media channels.
    Build strong relationships with stakeholders and respond proactively to business needs.
    Ensure all front-of-house services are delivered to the highest standard.
    Undertake additional duties and projects as required.

Hours: 40 hours per week shifts from 7am-4pm 7.30am-4.30pm 9am-6pm Mon-Fri.
Salary: 43178

Qualifications :

Were looking for a confident and engaging people manager who thrives in a customer-facing environment and is passionate about delivering outstanding service.

You will have:
    Previous experience in a Reception Manager or similar front-of-house leadership role.
    Experience within a corporate reception hospitality or workplace environment.
    Strong people management and team leadership skills.
    Excellent communication and stakeholder management abilities.
    A proactive organised and solutions-focused approach.
    Experience managing administration tasks reporting and payroll processes.
    Strong IT and social media management skills.
    A genuine passion for creating exceptional customer experiences.

Additional Information :

Whats in it for you

• Excellent holiday allowance
• Pension contributions
• Life insurance
• Enhanced annual leave
• Recommend a Friend Bonus Scheme
• Thank you voucher scheme.
• 24-hour personal helpline for employees providing counselling & information services.
• Access to Choices our discounts and benefits platform which offers you fabulous savings for thousands of high street retailers hotels cinemas and many more.
• Our Training Academy provides excellent training and development opportunities for our people.

Remote Work :

No

Employment Type :

Full-time