Front Of House Manager

We are looking for a dynamic and passionate Front Office Manager to lead our Front Office team. You will be responsible for ensuring exceptional guest experiences from arrival to departure while driving operational excellence team engagement and commercial performance.

Reporting to the Operations Manager you will oversee all aspects of the Front Office operation including Reception Night Team Guest Relations and Duty Management.

Key Responsibilities

• Lead coach and develop the Front Office team to deliver outstanding guest service.
• Ensure smooth day-to-day operation of Reception and Front Office departments.
• Drive guest satisfaction loyalty and positive online reviews.
• Manage staffing levels scheduling payroll and departmental budgets.
• Monitor and improve key performance indicators including guest satisfaction scores and upselling results.
• Ensure compliance with Accor brand standards health & safety and operational procedures.
• Handle guest feedback and resolve concerns professionally and efficiently.
• Collaborate with Housekeeping Food & Beverage Sales and Maintenance to deliver seamless guest experiences.
• Act as Duty Manager as required.

Qualifications :

• Previous experience as a Front Office Manager or Assistant Front Office Manager within a branded hotel.
• Strong leadership and people development skills.
• Excellent communication and interpersonal abilities.
• A passion for delivering exceptional guest experiences.
• Experience using hotel PMS systems (Opera Cloud experience is an advantage).
• Strong commercial awareness and the ability to drive revenue through upselling.
• Flexibility to work shifts weekends and holidays when required.
• The right to work in the relevant country.

Additional Information :

Benefits:

• Salary 38000 annual plus 10% bonus
• Benefit from a free one- or two-day break in another Accor property in the UK each year. 
• Employee discounted rates in Accor Hotels worldwide. 
• Excellent training and development opportunities within the hotel and throughout Accor worldwide. 
• Complimentary meals on duty. 
• Cycle to Work Scheme.
• Further discounts in Accor properties worldwide brands include Fairmont Raffles Sofitel Pullman MGallery Novotel Mercure and Ibis.

• Must have the legal right to work in the UK

Remote Work :

No

Employment Type :

Full-time