Front of House

Front of House Team Member

London
Pareto FM
Full-Time
Competitive Salary Benefits

Pareto FM is looking for a professional approachable and customer-focused Front of House Team Member to join one of our client sites.

This is a key front-facing role where youll be responsible for creating a welcoming professional experience for all visitors tenants contractors and colleagues while supporting the smooth day-to-day running of the workplace.

If you enjoy working with people thrive in a busy environment and take pride in delivering excellent service this could be a great opportunity for you.

As a Front of House Team Member youll act as the face of the workplace providing a warm welcome managing front desk operations and supporting workplace services and administration.

This is a varied role combining customer service coordination administration and operational support ideal for someone who enjoys multitasking and working as part of a wider team.

• Act as the first point of contact for tenants visitors and contractors

• Deliver a professional welcoming and customer-focused experience at all times

• Manage visitor sign-in procedures and issue passes where required

• Handle incoming calls emails and general enquiries efficiently

• Respond to staff requests queries and workplace issues in a timely manner

• Manage internal systems including:

  • Meeting room bookings

  • Visitor bookings

  • Access passes

  • Loading bay and delivery permits

• Support with the setup and coordination of evening events when required

• Carry out general administrative duties and maintain accurate records

• Log incidents and maintain site documentation

• Support facilities administration reports and compliance paperwork

• Assist the Workplace Manager with ad-hoc tasks and operational support

• Participate in an on-call rota if required

• Strong customer service and communication skills

• Calm professional and proactive approach in customer-facing environments

• Good organisational skills and attention to detail

• Flexible approach to supporting events outside normal working hours where required

• Basic IT skills including email and Microsoft Office

• Previous experience within front of house reception facilities or security roles

• Knowledge of Health & Safety or building security procedures

• Experience working within a 5-star customer service environment

• Professional friendly and well-presented

• Reliable trustworthy and security-conscious

• Confident communicator with a positive attitude

• Solutions-focused with strong attention to detail

• Comfortable working independently and as part of a wider team

• Opportunity to work within a professional and supportive environment

• Varied role with exposure to workplace operations and events

• Strong team culture and ongoing support

• Opportunity to develop within a growing FM business

• A role where customer experience genuinely matters