Front of House Host

As a Front of House Host you will be the face of the club delivering exceptional customer service and ensuring every member and guest receives a warm professional welcome. You will support the day-to-day operation of the club assist members with bookings and enquiries maintain high presentation standards and help create a positive atmosphere throughout the venue.

Key Responsibilities

Customer Service

• Welcome members guests and visitors to the club.
• Provide knowledgeable assistance regarding memberships bookings coaching programmes events and club facilities.
• Resolve customer queries professionally and efficiently.
• Handle telephone email and face-to-face enquiries.
• Promote a friendly inclusive and engaging club environment.

Reception & Administration

• Manage court bookings and member registrations using club systems.
• Process membership applications payments and retail sales.
• Monitor and respond to enquiries promptly.
• Maintain accurate customer records and club documentation.
• Assist with daily operational administration tasks.

Club Operations

• Carry out opening and closing procedures.
• Maintain high standards of cleanliness and presentation across all club areas.
• Conduct regular facility checks and report maintenance issues.
• Ensure health and safety procedures are followed at all times.
• Support stock management for retail and operational supplies.

Membership & Community Engagement

• Encourage member participation in club events socials leagues and coaching programmes.
• Promote memberships events competitions and club initiatives.
• Gather customer feedback and communicate opportunities for improvement.
• Help create a welcoming atmosphere that drives member retention and satisfaction.

Sales & Revenue Support

• Promote memberships coaching sessions events and retail products.
• Support club sales targets and membership growth initiatives.
• Identify opportunities to enhance member experience and increase revenue

Qualifications :

Skills & Experience

Essential

• Previous customer service or reception experience.
• Excellent communication and interpersonal skills.
• Strong organisational skills and attention to detail.
• Positive proactive and professional attitude.
• Comfortable using booking systems and Microsoft Office applications.
• Ability to work independently and as part of a team.
• Flexible approach to working hours including evenings and weekends.

Desirable

• Experience within a leisure fitness hospitality or sports environment.
• Knowledge or passion for padel tennis or racket sports.
• First Aid qualification.

Personal Attributes

• Customer-focused.
• Reliable and accountable.
• Friendly and approachable.
• Team player.
• Professional and well-presented.
• Positive and enthusiastic ambassador for Slazenger Padel Clubs.

Additional Information :

What We Offer

• Competitive hourly rate.
• Complimentary or discounted court access.
• Opportunities for training and career development.
• Employee discounts on products and services.
• Being part of a fast-growing and exciting sport.

Join us and help deliver an exceptional member experience while growing one of the UKs fastest-growing sports.

Remote Work :

No

Employment Type :

Part-time