Front of House Desker London West

POSITION: Front of House Desker

DEPARTMENT: Front of House Operations

RESPONSIBLE TO: General Manager

CONTRACT TYPE: Variable Hour - Minimum of 25 hours per week

BARRYS - The Best Workout in the World

Barrys is the original strength and cardio interval fitness experience that provides an immersive high-intensity one-hour workout thats as effective as it is fun!

Our mission and our goal is very simple. To ensure that our clients experience is the best part of their day.

Our team looks to inspire motivate support and most importantly build a community who share the same vision of health fitness and wellbeing.

Here at Barrys we practice what we preach. We are a community dedicated to working (out) hard and having fun. We love a challenge and spend every day continuing to innovate.

Mission accepted

Join the HUSTLE.

OVERVIEW

The role of the desker is client facing with the purpose of ensuring we achieve our mission of providing our clients with the best part of their day. Whilst there are transactional elements to the job we are looking for someone with a passion for excellent service high energy and a desire to build a community in a fast-paced environment. If you have experience in providing superior customer service we want to hear from you.

KEY RESPONSIBILITIES

Ensure the Barrys vision is brought to life on a daily basis through embodying our values

Ensure every client receives a best-in-class welcome to the studio including a personalised greeting and a goodbye when leaving

Deliver exceptional service during a class sign in work quickly and efficiently whilst upholding our service standards

Respond effectively to client queries in person and via phone and email. Ensure you reach a solution which meets both the business and client needs

Have a full understanding of our POS system and be able to process payments update records and make or amend bookings including private classes

Maintain high energy during class changeovers and keep a positive atmosphere at all times

Ensure all first timers are inducted thoroughly including a receiving a personalised introduction to Barrys step away from the desk guide them round the studio demonstrate the lockers and introduce them to the fuel bar

Operate the fuel bar making pre and post Barrys class shakes for clients with a can-do attitude

Build client relations by getting to know clients and remembering their personal preference such as their favourite shake

Use the booking system to ensure all client milestones such as birthdays and class achievements are recognised

Use down time on desk to identify areas of opportunity for client outreach and community building

Open and close the studio and ensure that all necessary tasks are carried out

Work with the facilities team to ensure the studio space including fuel bar reception and changing areas are kept clean and maintain hygiene standards

Work with the instructor team to ensure classes start and finish on time and support with any technical difficulties such as sound or microphone malfunctions

Be proactive in handling complex client inquiries and delivering custom solutions to meet individual client needs seek help from studio management when necessary

Maintain product knowledge for all studio retail operations including fuel bar

Understand any marketing initiatives and be proactive in ensuring these are executed effectively

Communicate studio offerings promotions and special events to all clients supporting with bookings or sign ups when necessary

Assist studio management with daily studio tasks and other projects as necessary.

Ability to work non-traditional hours including early mornings late evenings weekends and holidays.

Required to work a minimum of 25 hours working any 5 day from 7. Days of work are variable. You will be required to work on any day of the week and this will be determined by your manager in accordance with the needs of the business with at least one of those days being a Saturday or Sunday.

Strong hospitality skills with knowledge of principles and processes for providing customer service.

Ability to establish and maintain constructive and cooperative long-term interpersonal relationships with clients peers and supervisors.

Ability to communicate effectively and in a time-sensitive manner.

Excellent organisation and time management skills.

Ability to follow instructions in a fast-paced environment.

Detail-oriented mindset with an eye for customer satisfaction and cleanliness.

Proven dependability and reliability.

Friendly outgoing personality and can-do optimistic attitude.

Professional in appearance and behaviour at all times.

Enthusiasm for the Barrys brand.

Ability to kneel bend reach climb and stand for long durations of time.

Ability to move and lift equipment and supplies of 30 pounds.

BENEFITS

Free gym membership

Staff retail discounts

Flexible working

Commission opportunities

Company social events

Career growth opportunities

Workplace pension scheme