Front of House Ambassador

Portico Premier is an elite front-of-house team providing flexible polished and highly professional support across Porticos client portfolio. We are seeking outstanding customer service professionals who can confidently step into different client environments and consistently deliver exceptional service from day one.

This role is ideal for individuals with experience in corporate reception luxury hospitality five-star hotels premium aviation concierge services private members clubs workplace experience events or high-end retail.

Key Responsibilities

• Deliver a warm professional welcome to visitors clients and colleagues.
• Act as an ambassador for both Portico and our clients.
• Manage visitor registration access control and host notifications.
• Build strong relationships with clients stakeholders and workplace teams.
• Support meeting room bookings hospitality services and workplace operations.
• Maintain exceptional presentation standards across front-of-house areas.
• Provide flexible support across multiple client locations as business needs require.
• Follow all security compliance and visitor management procedures.

Youll be trusted to represent prestigious brands deliver consistently outstanding visitor experiences and help establish Portico Premier as the benchmark for exceptional front-of-house service.

If youre passionate about creating memorable first impressions and delivering service excellence wed love to hear from you.

Hours: 40 hours per week flexible shifts including weekends and bank holidays
Salary: 34000 per annum with an increase to 35000 upon completion of 12 months in the role.

Please note that team members are expected to travel to sites within central London.

Qualifications :

Successful candidates will be: -

• Warm polished and professional.
• Service-led and naturally hospitable.
• Adaptable resilient and solution-focused.
• Discreet trustworthy and client-focused.
• A strong team player who takes pride in delivering excellence.

Essential

• Experience in a premium customer-facing role.
• Exceptional communication and presentation skills.
• A passion for delivering outstanding customer service.
• Confidence engaging with senior stakeholders and VIP visitors.
• Strong emotional intelligence and attention to detail.
• Excellent organisational skills and ability to multitask.
• A calm professional approach under pressure.
• Strong IT skills including Microsoft Office and workplace systems.
• Flexibility to work across different locations.

Desirable

• Experience supporting multiple sites or locations.
• Background in professional services financial services luxury hospitality or premium corporate environments.
• Knowledge of visitor management workplace technology or meeting room booking systems.
• First Aid Fire Marshal or Health & Safety training.
• Experience supporting events facilities or workplace coordination teams.

Additional Information :

Whats in it for you

• Excellent holiday allowance
• Pension contributions
• Life insurance
• Enhanced annual leave
• Recommend a Friend Bonus Scheme
• Thank you voucher scheme.
• 24-hour personal helpline for employees providing counselling & information services.
• Access to Choices our discounts and benefits platform which offers you fabulous savings for thousands of high street retailers hotels cinemas and many more.
• Our Training Academy provides excellent training and development opportunities for our people.

Remote Work :

No

Employment Type :

Full-time