French Speaking Customer Service Coordinator

Job Description

A well-established manufacturing business is looking to recruit a French Speaking Customer Service Coordinator to support its busy and fast-paced Customer Service team.

This is an excellent opportunity to join a collaborative organisation where youll play a key role in managing customer orders from receipt through to delivery while providing outstanding support to French-speaking customers and internal stakeholders.

Based in Sherburn this role is easily commutable from Scarborough Malton and the surrounding areas.

Key responsibilities

• Process and manage customer orders using SAP ensuring all orders are acknowledged within 24 hours.
• Act as the main point of contact for French-speaking customers responding to enquiries and providing regular order updates in both French and English.
• Handle requests to expedite or delay orders working closely with the Production and Planning teams.
• Raise and manage customer complaints working with internal departments to achieve timely resolutions.
• Process credit and debit notes liaising with Finance to resolve account queries.
• Coordinate with Transport to obtain delivery updates and arrange expedited shipments where required.
• Release orders to Planning and Production supporting efficient scheduling and on-time delivery.
• Work collaboratively with internal departments to balance customer requirements with production capacity.
• Manage multiple priorities while maintaining a high level of accuracy and attention to detail.
• Build strong working relationships across the business contributing to a collaborative team environment.
• Ensure compliance with company standards ISO requirements and internal procedures.

About you

• Fluent in both French and English with excellent written and verbal communication skills.
• Previous experience in a customer service customer support sales support or order processing role.
• Strong administrative skills and confidence using business systems. SAP experience would be advantageous but is not essential as training will be provided.
• Highly organised with excellent attention to detail and the ability to manage a high volume of work accurately.
• Comfortable working in a fast-paced manufacturing environment.
• Ambitious and keen to develop your career with genuine opportunities for progression within the business.

Working hours and salary

This is a full-time permanent position working 38 hours per week Monday to Thursday 8:15am to 4:40pm and Friday 8:15am to 3:55pm with an unpaid 40-minute lunch break.

The salary is 27800 per annum with the potential for a salary increase within your first 12 months subject to performance.

If youre a fluent French speaker looking to build your career within a supportive manufacturing business that offers excellent training and long-term development opportunities wed love to hear from you.