Freelance IT Proximity Engineer (mwd)

We are looking for an IT Proximity Engineer to join a leading international industrial organization operating in the manufacturing sector.

Based primarily on-site this role provides Level 1 proximity support for end-user technologies and enhanced Level 1 & 2 hardware support for production industrial and warehouse environments. The position requires regular travel between multiple company locations.

Working within the organizations IT support framework the successful candidate will be responsible for on-site troubleshooting equipment deployment and local technical interventions across office production warehouse and logistics environments.

More complex Level 2 end-user infrastructure server network application and security incidents will be escalated to the relevant infrastructure teams central IT departments or approved third-party providers.

This position offers the opportunity to work in a dynamic environment where operational continuity end-user satisfaction and close collaboration with both business and IT stakeholders are key success factors.

Core Responsibilities

• Proximity IT support across Goole and Northallerton acting as the local intervention point when issues cannot be resolved remotely by the Service Desk.
• Level 1 support for end-user devices including PCs laptops mobile phones printers and peripherals.
• Enhanced Level 1 & 2 hardware diagnosis and support for industrial equipment including touchscreens vehicle-mounted tablets label printers RF and mobile scanners scales and industrial workstations.
• Resolve hardware workstation peripheral and local connectivity issues within the defined support scope escalating specialist infrastructure network application or security issues as required.
• First-line and client-device support for Microsoft 365 Teams telephony SAP and other applications with enhanced local support for SAP RF devices and associated warehouse hardware.
• Configure stage install deploy replace and relocate approved IT equipment across office production warehouse and vehicle environments.
• Support user lifecycle activities including new-user setup & IT induction moves/transfers and leavers in line with Group procedures.
• Perform basic physical connectivity checks cable testing and approved patching maintaining accurate port and connection documentation.
• Complete defined equipment and environmental checks escalating concerns relating to connectivity capacity temperature or power.
• Maintain accurate asset stock and CMDB records and manage local equipment spares and consumables.
• Act as a key local contact for urgent production warehouse and industrial IT hardware incidents.
• Record incidents requests actions and technical information accurately within the ITIL-based ServiceNow environment.
• Support IT projects and deployments through local device rollouts and hands and eyes assistance for specialist technical teams and suppliers.
• Follow security policies technical standards change procedures and site safety requirements.

Qualifications :

• Experience in an IT proximity site support field engineering or Level 1 support role ideally within a manufacturing warehouse or multi-site environment.
• Practical experience supporting industrial or operational IT equipment is highly desirable.
• Strong hardware fault-finding diagnostic and problem-solving skills.
• Sound knowledge of Windows 11 Microsoft 365 computer hardware peripherals and basic network connectivity.
• Ability to diagnose industrial hardware issues and recognise when escalation to infrastructure application network or security specialists is required.
• Experience using a Service Desk platform preferably ServiceNow and working within ITIL-based processes.
• Strong organisational customer-service and communication skills with the ability to work independently and collaborate with remote teams and suppliers.
• Ability to maintain accurate technical asset stock and CMDB records.
• Full UK driving licence and access to a vehicle with regular travel between Goole and Northallerton.

Desirable Qualifications and Experience

• IT-related qualification apprenticeship professional certification or equivalent practical experience.
• Microsoft CompTIA ITIL or other relevant certification.
• Experience supporting SAP RF devices warehouse scanning technology industrial printers touchscreens or vehicle-mounted equipment.

Informations supplémentaires :

All our positions are open to both women and men and are of course open to people with disabilities.

Remote Work :

No

Employment Type :

Full-time