Forward Deployed Engineer
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Job Summary
Job Purpose
Working with the SVP Professional Services the Forward Deployed Engineer (FDE) embeds directly with strategic enterprise customers to bridge the gap between complex technical solutions and overarching business outcomes. The FDE acts as a highly technical customer-facing architect who ensures successful implementation deep product adoption and proactive customer service by maximizing the platforms value within the clients unique technical ecosystem.
Key Responsibilities
- Act as the technical vanguard for strategic accounts ensuring rapid time-to-value seamless integration and long-term platform stability.
- Operate within Specialized Renewal SWAT Teams: Conduct proactive system health checks complex configuration tune-ups and architectural optimizations for at-risk accounts or those with upcoming renewals ensuring the platform runs at peak efficiency.
- Enable Executive Sponsorship Programs: Equip internal executive sponsors with deep technical insights architecture roadmaps and telemetry data to facilitate high-level peer-to-peer alignment and unblock technical escalations.
- Drive Value Realization: Map technical milestones and system outputs directly to the customers original business success criteria providing concrete data and technical narratives for Quarterly Business Reviews (QBRs).
- Leverage Customer Success Telemetry: Continuously monitor real-time system performance API error rates and usage telemetry to proactively identify troubleshoot and resolve technical bottlenecks before they impact the customer experience or escalate into churn risks.
- Deliver Continuous Enablement and Training: Act as the ultimate subject matter expert to the clients engineering and operations teams providing targeted train-the-trainer sessions custom technical documentation and best practices to mitigate knowledge loss resulting from client staff turnover.
- Collaborate closely with internal Product and Engineering teams routing customer feedback edge-case requirements and integration challenges directly into the product development lifecycle.
- Serve as the primary escalation point for complex high-stakes technical issues that fall outside standard support workflows ensuring rapid resolution and maintaining customer trust.
- Take initiative and ownership across engagements demonstrating accountability and a strong propensity toward change and process improvement.
- Utilize AI-enabled tools (e.g. chatbots documentation automation analytics assistants) to improve efficiency accuracy and streamline routine tasks while following company AI governance and data privacy standards
Pay Transparency Notice
Tungsten Automation is committed to fair consistent and transparent pay practices wherever we operate. Before any interview or salary discussion we disclose the following for this role:
Base pay range: For this role based in the United Kingdom the base pay range is GBP set using objective gender-neutral and otherwise non-discriminatory job evaluation criteria applied consistently to all employees performing this role or work of equal value.
Total compensation: This range reflects base pay only. Tungsten Automation may also offer bonuses commissions equity and benefits described separately where applicable or required by local law.
How your pay is determined: Your base pay within this range will be based on objective non-discriminatory factors such as location skills qualifications relevant experience and education or training. It will not be reduced based on prior salary and will not fall below the disclosed range or below what colleagues performing equal work or work of equal value receive.
Salary history: Tungsten Automation does not ask candidates about current or past pay and you are not required to disclose it except where local law expressly permits or requires this.
Your right to discuss pay: Nothing in this notice limits your right to discuss your own pay to negotiate or your entitlement to equal pay for equal work or work of equal value. Tungsten Automation does not retaliate against employees or candidates for discussing compensation.
Questions: If you have questions about this notice or how pay was determined for this role contact .
While the job description describes what is anticipated as the requirements of the position the job requirements are subject to change based upon any changing needs and requirements of the business.
Required Experience:
IC
