Our Mission

At Ophelos we believe in a different way to deal with debt. One that puts empathy and understanding front and centre approaching our customers as individuals no matter what theyre going through.

For too long people in debt have borne the brunt of poor industry practices. Intimidating tactics time-consuming customer service and a one-size-fits-all approach that overlooks the reasons anyone can fall into debt in the first place. Meanwhile businesses suffer too. Poor customer experience translates to poor customer satisfaction high churn rates bad brand reputation and ultimately missed opportunities.

Thats why were taking a radically different approach. Pioneering an industry-first AI-native collections platform we build products that help individuals clear their debts in a way that suits them whilst providing businesses with an improved customer experience and game-changing insights into their customer base.

Since our launch in 2021 weve worked with some of the UKs leading companies including Octopus Scottish Power and Philips helping millions of people move toward a more stable debt-free 2023 we were acquired by Intrum Europes biggest credit management service and have begun the next phase in our growth expansion into 17 European markets over the next two years.

Forward Deployed Engineer

London-based with European travel (UK France Portugal and beyond)

About the Role

Ophelos is at a pivotal moment. Weve built a market-leading AI-first debt resolution platform and now were deploying it at scale across Intrums European business. As our Forward Deployed Engineer youll lead that effort.

Intrum our parent company and one of Europes largest credit management businesses manages debt on behalf of a wide range of merchant clients retailers telcos financial institutions and more across multiple European markets. Your job is to onboard those clients onto the Ophelos platform: understanding their data their business logic their customer portfolios and their contractual and regulatory context and making sure Ophelos works correctly for each of them.

Every client is different. They come with different data formats and quality standards different definitions of what a debt case looks like different regulatory obligations depending on their sector and market and different expectations of how their customers should be treated. Your job is to absorb all of that map it clearly and translate it into a solution that works at scale across many clients across multiple countries.

This role sits at the intersection of solution architecture technical consulting and product partnership. Youll spend as much time in discovery conversations and design workshops as you will in configuration files and integration specs. Youll need to be equally credible with a compliance lead in Paris a data engineer in Lisbon and a product manager in London.

What Youll Do

Onboard merchant clients onto Ophelos Each client Intrum brings to Ophelos has its own data structures business rules and portfolio characteristics. Youll lead the technical onboarding understanding their data designing the ingestion and mapping layer and ensuring Ophelos represents their cases accurately and operates correctly on their behalf.

Navigate localisation and regulatory complexity Operating across European markets means dealing with materially different regulatory frameworks debt collection norms and consumer protection requirements which vary by country and sometimes by client sector. Youll develop deep fluency in what those differences mean technically and design the configuration and solution patterns that allow Ophelos to serve each context correctly.

Design solutions not just integrations Youll translate complex sometimes ambiguous client requirements into clean solution designs mapping existing data structures business logic and operational processes to Opheloss platform. This isnt just about getting data from A to B; its about understanding the business intent behind every field and flow and making sure nothing gets lost in translation.

Own the data ingestion layer A significant part of this role involves designing and owning how each clients data arrives into Ophelos in the right shape with the right validation from the right sources. Youll work across varying data formats system conventions and quality standards and build patterns that make future onboarding progressively more efficient.

Close the feedback loop Youre Opheloss eyes and ears in the field. When you encounter a recurring client need a gap in our product a bug that only surfaces in a specific market context or a feature that would unlock onboarding for a whole segment of clients you bring that back clearly and systematically. Youll log issues articulate feature requests with context and business case and act as a structured conduit between the real world and Opheloss product and engineering teams.

Build the onboarding playbook Document what you learn. Build reusable patterns data mapping frameworks and localisation guides that make each subsequent client onboarding faster and more predictable than the last.

Use LLM tooling as a force multiplier Like all Ophelos engineers youll work in an AI-first way using Claude Code Codex and OpenSpec to accelerate integration work draft specs and explore solutions faster than traditional approaches allow.

The Ophelos Platform

Youll need to develop deep familiarity with our stack not necessarily to build core features but to understand its capabilities constraints and integration surface thoroughly:

• Languages: TypeScript Python Ruby
• Backend frameworks: FastAPI Ruby on Rails
• Data: PostgreSQL (via PlanetScale) Databricks
• Workflow orchestration: Temporal
• Financial ledger: TigerBeetle
• Infrastructure: AWS Kubernetes
• Observability: Datadog
• LLM tooling: Claude Code OpenSpec Codex

About You

Youre a systems thinker with technical depth and strong commercial instincts. Youve probably worked in fintech financial services or enterprise SaaS in a role that required you to get inside a clients world understand it thoroughly and design solutions that actually fit.

You might come from a solutions engineering implementation consulting or technical architecture background. What matters is that youre equally comfortable shaping a solution design and getting hands-on with the data or configuration to make it real. Youre energised by variety different clients different markets different problems rather than unsettled by it.

Youll likely have:

• Experience in a solutions architect forward-deployed engineer technical consultant or implementation lead role ideally at a fintech payments or financial services company
• Strong systems thinking: you naturally map business processes data flows and client-specific logic into coherent technical designs
• Comfort with data understanding schemas transformation logic validation rules and ingestion pipelines at a practical level
• Experience navigating regulatory or compliance requirements that vary across markets sectors or client types
• The ability to communicate complex technical concepts clearly to non-technical stakeholders and business context clearly to engineers
• A structured approach to discovery: you ask good questions document rigorously and turn ambiguity into clarity
• Willingness to travel regularly across Europe (primarily UK France and Portugal with further markets to follow)

Bonus points for:

• Background in debt management credit collections or payments understanding the domain accelerates everything
• Working knowledge of French
• Experience onboarding multiple enterprise clients with divergent data models or business logic onto a shared platform
• A track record of feeding structured product feedback from deployments back into a product organisation

Why This Role

This is a rare opportunity to operate at the centre of a major European expansion with real complexity real stakes and direct influence over how a genuinely impactful product gets adopted across a continent. Youll develop a breadth of domain knowledge technical context and stakeholder experience thats hard to find anywhere else.

And youll be helping Ophelos do what it exists to do: support households and businesses in breaking the cycle of problem debt.

Working Arrangements

Based in London with regular travel across Europe primarily UK France and Portugal with other markets to follow as the rollout expands. Ophelos operates on a hybrid model with three days per week in our office near Liverpool Street; during active client onboardings on-site presence will be required.

Ophelos is an equal opportunities employer. We are committed to building a diverse and inclusive team.

About Our Team

Ophelos launched in June of 2021 backed by investors such as AlbionVC Connect Ventures and Fly 2023 we were acquired by Intrum Europes biggest credit management service. Our growing team has team helped build some of the worlds most successful businesses including the likes of Monzo Google Oracle ASAPP IBM and more in addition to pioneering innovative products sitting at the intersection of enterprise financial technology artificial intelligence and academia working with institutions such as Oxford University the University of Amsterdam and the University of Hong Kong.

Our Values

Supporting customers and businesses to improve their financial health is a long-term mission. Our company values act as our north star steering our every move as an organisation and are the backbone of our unique company culture. Our values and culture allow us to stay true to our larger purpose even as we continue to grow at a rapid pace.

Customers and Clients first We exist to help real people move through debt and to get clients paid back. This commitment drives how we design products deliver services and interact with customers and clients daily.

Dream big We have ambition and drive to succeed - were not just raising the bar were confidently asserting ourselves as the benchmark.

Get it done Were decisive and embrace a sense of urgency; we dont let opportunities get away from us. Wed rather act quickly and take informed risks iterating and learning as we go.

Win as one - We work as one team supporting each other and aiming for shared goals. At Ophelos the team isnt just individual departments - its all of us together. We challenge and support each other because we care about everyones growth and success.

Ophelos is committed to creating a diverse work environment and is proud to be an equal opportunity workplace providing equal employment and advancement opportunities to all team members. We are building an environment where every Ophelos team member can thrive feel a sense of belonging and do the best work of their careers. We value diversity and recruit hire and promote individuals solely based on talent qualifications competence and merit. We evaluate candidates without regard to race colour religion age sex sexual orientation gender identity national origin disability or other protected characteristics as required by law and as a matter of our company values.

GDPR Notice

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Your personal data will be shared with Greenhouse Software Inc. a cloud services provider located in the United States of America and engaged by Controller to help manage its recruitment and hiring process on Controllers behalf. Accordingly if you are located outside of the United States your personal data will be transferred to the United States once you submit it through this site. Because the European Union Commission has determined that United States data privacy laws do not ensure an adequate level of protection for personal data collected from EU data subjects the transfer will be subject to appropriate additional safeguards under. You can obtain a copy of the standard contractual clauses by contacting us at

Your personal data will be retained by Controller as long as Controller determines it is necessary to evaluate your application for employment. Under the GDPR you have the right to request access to your personal data to request that your personal data be rectified or erased and to request that processing of your personal data be restricted. You also have to right to data addition you may lodge a complaint with an EU supervisory authority.