Forward Deployed Engineer

At Ophelos we believe in a different way to deal with debt. One that puts empathy and understanding front and centre approaching our customers as individuals no matter what theyre going through.

For too long people in debt have borne the brunt of poor industry practices. Intimidating tactics time-consuming customer service and a one-size-fits-all approach that overlooks the reasons anyone can fall into debt in the first place. Meanwhile businesses suffer too. Poor customer experience translates to poor customer satisfaction high churn rates bad brand reputation and ultimately missed opportunities.

Thats why were taking a radically different approach. Pioneering an industry-first AI-native collections platform we build products that help individuals clear their debts in a way that suits them whilst providing businesses with an improved customer experience and game-changing insights into their customer base.

Since our launch in 2021 weve worked with some of the UKs leading companies including Octopus Scottish Power and Philips helping millions of people move toward a more stable debt-free 2023 we were acquired by Intrum Europes biggest credit management service and have begun the next phase in our growth expansion into 17 European markets over the next two years.

London-based with European travel (UK France Portugal and beyond)

Ophelos is at a pivotal moment. Weve built a market-leading AI-first debt resolution platform and now were deploying it at scale across Intrums European business. As our Forward Deployed Engineer youll lead that effort.

Intrum our parent company and one of Europes largest credit management businesses manages debt on behalf of a wide range of merchant clients retailers telcos financial institutions and more across multiple European markets. Your job is to onboard those clients onto the Ophelos platform: understanding their data their business logic their customer portfolios and their contractual and regulatory context and making sure Ophelos works correctly for each of them.

Every client is different. They come with different data formats and quality standards different definitions of what a debt case looks like different regulatory obligations depending on their sector and market and different expectations of how their customers should be treated. Your job is to absorb all of that map it clearly and translate it into a solution that works at scale across many clients across multiple countries.

This role sits at the intersection of solution architecture technical consulting and product partnership. Youll spend as much time in discovery conversations and design workshops as you will in configuration files and integration specs. Youll need to be equally credible with a compliance lead in Paris a data engineer in Lisbon and a product manager in London.

Onboard merchant clients onto Ophelos Each client Intrum brings to Ophelos has its own data structures business rules and portfolio characteristics. Youll lead the technical onboarding understanding their data designing the ingestion and mapping layer and ensuring Ophelos represents their cases accurately and operates correctly on their behalf.

Navigate localisation and regulatory complexity Operating across European markets means dealing with materially different regulatory frameworks debt collection norms and consumer protection requirements which vary by country and sometimes by client sector. Youll develop deep fluency in what those differences mean technically and design the configuration and solution patterns that allow Ophelos to serve each context correctly.

Design solutions not just integrations Youll translate complex sometimes ambiguous client requirements into clean solution designs mapping existing data structures business logic and operational processes to Opheloss platform. This isnt just about getting data from A to B; its about understanding the business intent behind every field and flow and making sure nothing gets lost in translation.

Own the data ingestion layer A significant part of this role involves designing and owning how each clients data arrives into Ophelos in the right shape with the right validation from the right sources. Youll work across varying data formats system conventions and quality standards and build patterns that make future onboarding progressively more efficient.

Close the feedback loop Youre Opheloss eyes and ears in the field. When you encounter a recurring client need a gap in our product a bug that only surfaces in a specific market context or a feature that would unlock onboarding for a whole segment of clients you bring that back clearly and systematically. Youll log issues articulate feature requests with context and business case and act as a structured conduit between the real world and Opheloss product and engineering teams.

Build the onboarding playbook Document what you learn. Build reusable patterns data mapping frameworks and localisation guides that make each subsequent client onboarding faster and more predictable than the last.

Use LLM tooling as a force multiplier Like all Ophelos engineers youll work in an AI-first way using Claude Code Codex and OpenSpec to accelerate integration work draft specs and explore solutions faster than traditional approaches allow.

Youll need to develop deep familiarity with our stack not necessarily to build core features but to understand its capabilities constraints and integration surface thoroughly:

• Languages: TypeScript Python Ruby
• Backend frameworks: FastAPI Ruby on Rails
• Data: PostgreSQL (via PlanetScale) Databricks
• Workflow orchestration: Temporal
• Financial ledger: TigerBeetle
• Infrastructure: AWS Kubernetes
• Observability: Datadog
• LLM tooling: Claude Code OpenSpec Codex

Youre a systems thinker with technical depth and strong commercial instincts. Youve probably worked in fintech financial services or enterprise SaaS in a role that required you to get inside a clients world understand it thoroughly and design solutions that actually fit.

You might come from a solutions engineering implementation consulting or technical architecture background. What matters is that youre equally comfortable shaping a solution design and getting hands-on with the data or configuration to make it real. Youre energised by variety different clients different markets different problems rather than unsettled by it.

Youll likely have:

• Experience in a solutions architect forward-deployed engineer technical consultant or implementation lead role ideally at a fintech payments or financial services company
• Strong systems thinking: you naturally map business processes data flows and client-specific logic into coherent technical designs
• Comfort with data understanding schemas transformation logic validation rules and ingestion pipelines at a practical level
• Experience navigating regulatory or compliance requirements that vary across markets sectors or client types
• The ability to communicate complex technical concepts clearly to non-technical stakeholders and business context clearly to engineers
• A structured approach to discovery: you ask good questions document rigorously and turn ambiguity into clarity
• Willingness to travel regularly across Europe (primarily UK France and Portugal with further markets to follow)

Bonus points for:

• Background in debt management credit collections or payments understanding the domain accelerates everything
• Working knowledge of French
• Experience onboarding multiple enterprise clients with divergent data models or business logic onto a shared platform
• A track record of feeding structured product feedback from deployments back into a product organisation

This is a rare opportunity to operate at the centre of a major European expansion with real complexity real stakes and direct influence over how a genuinely impactful product gets adopted across a continent. Youll develop a breadth of domain knowledge technical context and stakeholder experience thats hard to find anywhere else.

And youll be helping Ophelos do what it exists to do: support households and businesses in breaking the cycle of problem debt.

Based in London with regular travel across Europe primarily UK France and Portugal with other markets to follow as the rollout expands. Ophelos operates on a hybrid model with three days per week in our office near Liverpool Street; during active client onboardings on-site presence will be required.

Ophelos is an equal opportunities employer. We are committed to building a diverse and inclusive team.

Ophelos launched in June of 2021 backed by investors such as AlbionVC Connect Ventures and Fly 2023 we were acquired by Intrum Europes biggest credit management service. Our growing team has team helped build some of the worlds most successful businesses including the likes of Monzo Google Oracle ASAPP IBM and more in addition to pioneering innovative products sitting at the intersection of enterprise financial technology artificial intelligence and academia working with institutions such as Oxford University the University of Amsterdam and the University of Hong Kong.

Supporting customers and businesses to improve their financial health is a long-term mission. Our company values act as our north star steering our every move as an organisation and are the backbone of our unique company culture. Our values and culture allow us to stay true to our larger purpose even as we continue to grow at a rapid pace.

Customers and Clients first We exist to help real people move through debt and to get clients paid back. This commitment drives how we design products deliver services and interact with customers and clients daily.

Dream big We have ambition and drive to succeed - were not just raising the bar were confidently asserting ourselves as the benchmark.

Get it done Were decisive and embrace a sense of urgency; we dont let opportunities get away from us. Wed rather act quickly and take informed risks iterating and learning as we go.

Win as one - We work as one team supporting each other and aiming for shared goals. At Ophelos the team isnt just individual departments - its all of us together. We challenge and support each other because we care about everyones growth and success.

Ophelos is committed to creating a diverse work environment and is proud to be an equal opportunity workplace providing equal employment and advancement opportunities to all team members. We are building an environment where every Ophelos team member can thrive feel a sense of belonging and do the best work of their careers. We value diversity and recruit hire and promote individuals solely based on talent qualifications competence and merit. We evaluate candidates without regard to race colour religion age sex sexual orientation gender identity national origin disability or other protected characteristics as required by law and as a matter of our company values.

When you apply to a job on this site the personal data contained in your application will be collected by Ophelos (Controller) located at 1 Finsbury Ave London EC2M 2PF and can be contacted by emailing Controllers data protection contact is Kofi Barnes who can be contacted at

This notice explains how we process your personal data throughout our recruitment process including at the interview stage described below. Applying for a role with Ophelos is subject to the practices described in this notice it is not a separate agreement you sign but a description of how the recruitment process works. You wont be given a separate notice at each stage; Ophelos retains discretion over which of the described tools and processes are applied to any given application or interview within the purposes set out below. This discretion does not extend to introducing automated decision-making without human review that is addressed separately below.

What we use your data for

Your personal data will be processed for the purposes of managing Controllers recruitment-related activities which include reviewing applications setting up and conducting interviews and tests evaluating and assessing the results and as is otherwise needed in the recruitment and hiring process.

As part of this process we use software tools including AI-assisted tools to help us organise screen and evaluate applications and interviews. This includes:

• Automated analysis of CVs and application materials to identify relevant skills and experience
• Automated analysis of interview transcripts to help summarise and score responses (see Interviews below)
• Generating scores summaries or insights to assist our recruiters

Currently these AI-assisted outputs are advisory only. A human recruiter reviews every application and every AI-generated score or summary before any decision is made and no application is filtered out or rejected by an automated process alone.

We may in future use automated tools to make or take part in making decisions about your application without human review at that stage if we do so in a way that complies with applicable law at the time for example by obtaining your explicit consent or where the decision is necessary for entering into a contract with you and in either case only with appropriate safeguards including your ability to request human review of and to contest that decision. If we intend to introduce this we will update this notice and separately inform you before it applies to your application this notice alone does not authorise it.

We also use historical aggregated recruitment data to improve our processes generally for example to better understand which factors tend to be associated with successful hires. Where this involves data from past applicants it is anonymised or aggregated before use and is not used to make any decision about a specific individual.

Such processing is legally permissible under Art. 6(1)(f) UK/EU GDPR as necessary for the legitimate interests pursued by the Controller: the solicitation evaluation and selection of applicants for employment and the improvement of Controllers recruitment processes.

Interviews recording and transcription

If youre invited to an interview conducted by video or phone call it will be recorded and automatically transcribed as a standard part of our recruitment process this is described in this notice which applies to your application as explained above. Where an interview is recorded:

• The interview will be recorded and transcribed using our video-calling provider (Google Meet).
• The transcript will be processed by AI tools (including models provided by Anthropic and Google) to help generate a summary and structured notes for the interview panel and to help train and improve our own recruitment tools as described above.
• The recording transcript and any AI-generated summary will be stored on Opheloss systems (hosted via Cloudflare) and in Greenhouse.
• A human interviewer/panel always reviews the AI-generated summary as part of forming their own assessment it is a starting point for the panel not a decision in itself.

Recording and transcribing interviews in this way is necessary for us to evaluate all candidates fairly and consistently and is carried out under our legitimate interests (Art. 6(1)(f) GDPR) in running a fair well-documented recruitment process.

Who we share your data with

Your personal data will be shared with the following processors engaged by Controller to help manage its recruitment and hiring process:

• Greenhouse Software Inc. applicant tracking system (United States)
• Google LLC video interview hosting/recording (Google Meet) and AI models used to help analyse application and interview materials (United States)
• Anthropic PBC AI models used to help analyse and summarise application and interview materials (United States)
• Cloudflare Inc. infrastructure and data storage supporting our recruitment tools confirm storage region before publishing

We use application and interview data including through AI-assisted tools to train and improve our own internal recruitment tools and models for example to refine how we identify relevant skills and experience and to better understand what tends to be associated with successful hires. This is part of how we evaluate and improve our recruitment process on an ongoing basis.

The third-party AI providers who process this data on our behalf do not use it to train their own general-purpose AI models it is used only to generate the specific outputs described in this notice.

International data transfers

Because the above providers are located in or transfer data to the United States if you are located outside the United States your personal data will be transferred to the United States once you submit it or once your interview is processed. Where the European Commission has not made an adequacy determination covering such a transfer it is subject to appropriate safeguards including Standard Contractual Clauses and/or the EU-U.S. Data Privacy Framework where the recipient is certified. You can obtain a copy of the relevant safeguards by contacting

How long we keep your data

Your personal data including any interview recordings transcripts and AI-generated summaries will be retained for the duration of the recruitment process and for 24 months afterwards to allow us to consider you for other roles and manage any related legal claims after which it will be deleted or anonymised. You can request earlier deletion at any time by contacting

Your rights

Under the GDPR you have the right to request access to your personal data to request that it be rectified or erased and to request that processing be restricted. You also have the right to data portability and the right to object to processing based on legitimate interests including interview recording though for the reasons explained above we may not be able to progress an application where a candidate objects to standard recording of the interview addition you may lodge a complaint with an EU or UK supervisory authority (in the UK the Information Commissioners Office).