Forensic Client Services Administrator

An opportunity has arisen to join our dedicated team of forensic Client Service Administrators.

A Client Services Administrator plays a key role in supporting the smooth and efficient running of our DNA Laboratory. This is a dynamic customer focused position where you will be the friendly knowledgeable link between our laboratory teams and the clients we serve. You will handle a variety of tasks including managing calls responding to sample enquiries preparing reports and ensuring accurate data entry into the LIMS system currently in use. The role offers plenty of variety and requires someone who enjoys working collaboratively communicating confidently and adapting to shifting priorities. Your flexibility and attention to detail will help us consistently meet our contractual turnaround times (TRTs) and deliver an exceptional service experience to both internal and external customers.

Due to the highly sensitive nature of the work applicants should note that security clearance is required for this role. To gain security clearance you must have five years continuous residency in the UK. Security clearance is undertaken by a third party to police personnel vetting standards (NPPV/3 and SC) as such any criminal convictions may prevent you from gaining security clearance. Further information on the security clearance process and requirement can be found at In addition all successful applicants will be required to undertake drug and alcohol testing prior to commencing employment.

The successful candidate will be expected to:

• Deliver fast accurate data entry that keeps our operations moving.
• Be the friendly professional point of contact for customer queriesinternal and external.
• Own the delivery of daily weekly and monthly customer reports.
• Build strong positive relationships with customers understanding their needs and working styles.
• Follow Customer Operational Protocols and flag any updates to the DNA Administration Team Lead.
• Work closely with the Team Lead Operations Manager and EFS Account Managers to adapt to changing customer requirements.
• Run invoices and resolve customer invoice queries with confidence.
• Communicate urgent requests to the laboratory and ensure priority samples are processed correctly.
• Manage the release of results to external customers.
• Handle filing archiving and retrieval of continuity paperwork and sample cards.
• Prepare returns and transfers in line with courier schedules.
• Take responsibility for maintaining a safe working environment for yourself and colleagues.
• Uphold EFS policies and processes and embody our values of Customer Focus Quality Competence Team Spirit and Integrity every day.

Qualifications :

This role is ideal for someone who thrives in a fastmoving highvolume environment and enjoys the challenge of working to precise regulatory standards. Youll be part of a genuinely supportive team where clear communication collaboration and a positive handson attitude keep everything running smoothly.

Every task you take on is grounded in GLP excellence ensuring each sample is handled with total accuracy integrity and traceability. While previous lab experience is a bonus its not a barrier youll receive full structured training to build your confidence develop your technical skills and set you up for success from day one.

• Confident in maintaining uptodate competence in all trained areas including adapting to method updates and new ways of working.
• Strong fast and accurate dataentry skills with real attention to detail.
• ITproficient comfortable using Microsoft Office and able to learn systems such as CLIMS with ease.

Person Specification

Were looking for someone who brings enthusiasm initiative and a genuinely positive approach to their work. Youll thrive in a busy environment enjoy working with people and take pride in delivering great service.

• Selfmotivated and proactive with a drive to get things done.
• Confident friendly customer service skills and a professional telephone manner.
• Positive forwardthinking mindset with a cando attitude.
• Strong interpersonal skills able to build rapport and work well with others.
• Calm and composed under pressure maintaining professionalism even during busy periods.
• Flexible and adaptable ready to respond to changing customer needs.
• Wellorganised with good planning skills and attention to detail.
• Able to multitask effectively using initiative to keep work flowing smoothly.

The job holder will be able to demonstrate the following behaviours in line with EFSs values: Customer Focus Quality Competence Team Spirit and Integrity.   

Additional Information :

What We Offer

We offer a competitive salary and a comprehensive benefits package including:

• 25 days annual leave bank holidays (rising to 30 days with length of service)
• Company pension scheme with up to 6% employer contribution
• Life assurance (3x salary)
• Health Cash Plan & Employee Assistance Programme
• Enhanced family leave and sick pay
• Perkbox benefits discounts and wellbeing support
• Cycle to Work scheme tech scheme & volunteering days
• Holiday trading (buy/sell) scheme
• Refer a Friend scheme
• Free on-site parking (site dependant)

Remote Work :

No

Employment Type :

Full-time