Food Service Contracts & Services Manager
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Job Summary
Food Service Contracts & Services Manager
Location: Hybrid St Albans (2 days per week) with national travel Reporting to: Group Infrastructure & Technical Services Director
Join MFG and Help Shape the Future of Food Service Operations
Motor Fuel Group (MFG) the UKs leading independent forecourt operator is seeking an experienced and commercially focused Food Service Contracts & Services Manager to establish and lead a new strategic function supporting our growing Food Service estate. This is a unique opportunity to build a service management framework from the ground up creating industry-leading standards across maintenance supplier performance and operational support.
As the successful candidate you will take ownership of developing and implementing national service contracts driving supplier performance creating KPI and SLA frameworks and ensuring the highest levels of service delivery across a large multi-site operation. Over time you will also have the opportunity to build and lead a dedicated team of Service Managers.
What Youll Be Doing
Contract Strategy & Procurement
- Develop and implement MFGs Food Service maintenance and service contract strategy.
- Lead supplier tender processes evaluations and negotiations.
- Review existing arrangements and identify opportunities for consolidation and cost efficiencies.
- Establish national agreements covering maintenance servicing compliance inspections and specialist support services.
- Develop governance processes that deliver commercial value while supporting operational performance.
Supplier & Service Management
- Build strong strategic partnerships with key national service providers.
- Manage supplier performance against contractual obligations and agreed standards.
- Lead supplier review meetings and service governance forums.
- Resolve escalated issues and drive continuous improvement initiatives.
(Year 2 with dedicated Service Team)
Performance & Reporting
- Design and implement KPI SLA and performance management frameworks.
- Develop dashboards and reporting systems for senior stakeholders.
- Monitor responsiveness service quality compliance cost control and customer satisfaction.
- Identify trends risks and opportunities to enhance service delivery.
Leadership & Growth
- Establish and develop a new Service Management function.
- Recruit coach and mentor Service Managers as the team expands.
- Create a culture of accountability customer service excellence and continuous improvement.
What Were Looking For
Essential Experience
- Significant experience in contract management supplier management or service delivery management.
- Proven success negotiating and managing national service contracts.
- Strong commercial awareness and budget management capability.
- Experience developing KPIs SLAs reporting frameworks and governance processes.
- Excellent stakeholder management negotiation and influencing skills.
- Experience working within multi-site environments such as retail hospitality food service facilities management or similar sectors.
- Strong analytical and problem-solving abilities with excellent communication skills.
Desirable
- Experience within Food Service QSR Hospitality Retail or Facilities Management.
- Experience building and leading teams.
- Knowledge of contractor management and procurement processes.
- IOSH Managing Safely or equivalent Health & Safety qualification.
- Experience using Facilities Management or Service Management systems.
- Advanced Excel and reporting skills.
Why Join MFG
This is a rare opportunity to create and shape a new strategic function within one of the UKs fastest-growing retail and food service businesses. Youll work directly with senior leadership influence nationwide operations and build a supplier management framework that supports MFGs continued growth and operational excellence.
Location & Travel
- Hybrid working model with approximately two days per week in our St Albans Head Office.
- Flexible home working.
- Regular travel across the UK estate.
- Occasional overnight stays as required.
Ready to make an impact
If youre an ambitious contracts or service management professional looking to build something from the ground up and play a key role in a nationally recognised business wed love to hear from you.
MFG is committed to being a great place to work. We are very proud of what we do and are continually striving to be better. At MFG we encourage our people to take responsibility embrace change and challenge the norms.
We have a culture of striving to deliver the best service to our customers while also bringing out the best in our people. We recognise the strength of teamwork and we celebrate our successes together. Our people are rewarded well for their efforts recognising the valuable contribution that everyone makes to our business.
The Benefits
Private Healthcare
Life Insurance
Enhanced Pension Scheme
Employee Assistance Programme
Training & Development
Employee Recognition Scheme
Volunteer Days
Online Discounts
Our People
- Innovation
We are creative and fearless in our work.
- Accountability
We take ownership of our work and lead from the front.
- Teamwork
We collaborate widely and build supportive environments.
Nevinda Sanka Silva
Regional Manager
Vicki Pitcher
HSE Manager
Maria Eaton
Finance Director Finance Operations
Nick Perduno
EV Programme Manager
Required Experience:
Manager
