Food & BeverageBar Supervisor

About us

Part of Iconic Hotels and Resorts The Lensbury is located on the Banks of the River Thames at Teddington and is home to an exclusive leisure club a 156 bedroom hotel meeting and events space restaurant and bar Spa and 25 acres of gardens and grounds.

The Role

As a Food & Beverage Supervisor you will play a pivotal role in ensuring the smooth operation of our F&B outlets; maintaining high standards of quality and maximising guest satisfaction.

Benefits

• Free meals whilst on duty
• Staff rate stays at The Lensbury and within Iconic Hotels & Resorts
• Use of gym & swimming pool (after successful 30 day review)
• EAP with 24/7 helpline for you and your family
• Online benefits portal offering lots of discounts across major brands
• Fully funded Apprenticeship opportunities
• Excellent training and development opportunities
• Staff Awards and Social events throughout the year
• Cycle to work scheme
• Free onsite parking
• Refer a Friend programme
• Paid annual leave of 28 days including public holidays

Key Responsibilities

• Supervise and coordinate the day-to-day operations across all our F&B outlets.
• Provide leadership and guidance to the F&B team ensuring they are motivated trained and equipped to deliver outstanding service.
• Oversee the setup and preparation of dining areas ensuring they are clean organised and properly stocked with supplies.
• Monitor service standards to ensure efficient and attentive service delivery addressing any issues or concerns promptly.
• Assist in the development and implementation of menus promotions and special events to drive revenue and enhance the guest experience.
• Maintain inventory levels and control costs by minimising waste and implementing effective stock rotation procedures.
• Ensure compliance with health and safety regulations food hygiene standards and licensing laws at all times.
• Handle guest enquiries complaints and feedback in a professional and courteous manner striving to resolve issues to the guests satisfaction.
• Collaborate with other departments such as Kitchen Housekeeping Membership and Front Office to ensure seamless coordination and communication.
• Conduct regular inspections and audits to maintain cleanliness hygiene and presentation standards in all F&B areas.
• Ensure team members are working flexibly to meet business requirements across all F&B areas moving between outlets to cover business peaks or breaks.
• Assist in the recruitment training and performance management of food and beverage staff conducting regular evaluations and providing constructive feedback.

What were looking for:

To be successful in this role you must possess the following qualifications attitude behaviours skills and values:

• Previous experience in a similar role within the hospitality industry preferably in a Hotel or Members Club setting.
• Proven leadership abilities with excellent communication interpersonal and organisational skills.
• Strong knowledge of F&B operations including service skills and cost control.
• Ability to work effectively under pressure multitask and prioritise tasks in a fast-paced environment.
• Attention to detail and a commitment to delivering exceptional guest service.
• Flexibility to work evenings weekends and public holidays as required.
• Personal Licence holder (preferred but not essential)