Food & Beverage Floor Supervisor

SCOPE OF POSITION 

As Food and Beverage Floor Supervisor you will oversee all aspects of the food and beverage operations ensuring high-quality service customer satisfaction and compliance with health and safety regulations. This role involves managing staff coordinating schedules monitoring inventory and maintaining quality standards.

RESPONSIBILITIES

• Schedule shifts and assign duties to ensure adequate staffing levels.
• Provide coaching feedback and performance evaluations to team members.
• Foster a positive work environment and resolve any conflicts or issues that arise.
• Directly supervise breakfast service staff including servers kitchen staff and support personnel. 
• Ensure that breakfast offerings are varied high-quality and align with the establishments brand standards.
• Monitor food trends and guest feedback to continuously improve and update breakfast menu offerings.
• Ensure exceptional customer service standards are maintained at all times.
• Address customer inquiries complaints and feedback promptly and professionally.
• Monitor guest satisfaction levels and implement improvements as necessary.
• Oversee the day-to-day operations of the food and beverage outlets.
• Address any issues or concerns related to food safety or sanitation.
• Assist in budget planning and cost control measures.
• Monitor expenses and revenue and take corrective actions as necessary.
• Identify opportunities to increase sales and improve profitability.

Qualifications :

• Previous supervisory experience within a Food & Beverage environment preferably in a luxury hotel restaurant or hospitality setting.
• Strong knowledge of food safety health & safety and hygiene standards with relevant certifications being advantageous (e.g. Food Safety Level 2 or 3).
• Excellent leadership and people management skills with the ability to motivate coach and develop team members.
• Strong customer service and communication skills with the ability to handle guest concerns professionally and maintain high service standards.
• Good organisational and administrative skills including experience with rota management payroll systems stock control and budget awareness.

Additional Information :

Discover a world of unparalleled perks tailored just for you:

• Competitive compensation package including departmental incentives and annual bonus of 1.30000 per year.
• Free Stays in the UK or Ireland (4 nights/year) Create unforgettable memories with your loved ones.
• Employee Benefit Card Discounted rates at Accor properties worldwide.
• Sofitel Experience Enjoy a luxurious night at our hotel complete with a delightful breakfast.
• Complimentary Meals While on Duty.
• Special Rates in F&B Rooms & Spa Treat yourself to luxury at unbeatable prices.
• Be Part of the Largest Hospitality Group in Europe.
• Exceptional Training and Development Opportunities through Apprenticeship Program.
• Global Growth Opportunities.
• Employee Assistance Program with 24/7 GP Access Your well-being is our priority.
• Social Events and Activities.

Bring passion and dedication to excellence and we will recognise your contribution with a variety of benefits rewards and development opportunities. We also offer a range of wellbeing initiatives including apps with content to help you feel at your best. Join us and you can thrive as an individual as well as being part of a supportive and inclusive team.

Let your passion shine visit 

Remote Work :

No

Employment Type :

Full-time