Food and Beverage Supervisor

Who are we

The Polo Club Hotel is an exquisite destination of 600 acres nestled in the heart of Warwickshire offering a unique blend of luxury leisure and equestrian excellence. With state-of-the-art facilities including world-class polo grounds overlooked by a 41-bedroom luxurious hotel and top-tier dining options we strive to provide an unparalleled experience for our guests.

Role Responsibilities

As a Food & Beverage Supervisor you will support the Food & Beverage Manager in the day-to-day operation of our restaurant and bar ensuring the highest standards of service presentation and guest satisfaction are consistently maintained. Leading by example you will deliver exceptional guest experiences motivate and support the team and ensure smooth service delivery across all areas. By exceeding guest expectations and creating memorable dining experiences you will help drive guest loyalty encourage repeat business and contribute to the overall success of the hotel.

• To assist the Food & Beverage Manage in the day-to-day running of the Food & Beverage operations ensuring the department is meeting all standards and objectives set. Youll deputise for the Manager in their absence supporting the team with maintaining standards and ensuring all customers receive an excellent level of service.
• To ensure the department as a function delivers the minimum Food and Beverage brand standards.
• To empower the team to be able to handle all guest feedback both positive and negative.
• To strive to anticipate customer needs whenever possible and react to these to enhance customer satisfaction ensuring all guests expectations are exceeded.
• Ensure that Company and legal standards for cleanliness are maintained within the department.
• Ensure that the team are dressed in the correct uniform in line with Company Standards and understand the importance of personal hygiene.
• Ensure that the team are punctual polite courteous and helpful to guests and colleagues at all times.
• To be involved in preparing checking and monitoring departmental forecasts and rotas to ensure they are in line with set budgets and meet the service and business needs.
• To support in the control of costs through correct stock usage storage rotation par stock levels purchase order systems and minimising wastage as per Company standards.
• Ensuring assistance in monthly stocktakes and action any discrepancies in line with Company standards.
• Ensure all employees are inducted and trained according to Company standards and that team members are lead motivated developed and receive regular Check-Ins in order to achieve customer satisfaction and Company objectives.
• Ensure that while you undertake your role you abide by the Health and Safety at Work Act 1974 and safe system of work appropriate to your role.
• Any other tasks as delegated by your Line Manager.

Key Requirements

• Supervisory experience or be a strong Restaurant / Bar team member looking to take on additional responsibility
• Great communication skills so you can chat to our guests and of course the team
• Flexibility to enjoy working different shift patterns and seeing the operation on different days of the week including the weekends
• The ability to recognise what our customers want and need and be able to provide it
• Have a genuine interest in providing hospitality to our customers. Confidence with systems and taking payments. To be able to work well under pressure at times and multitask in a fast paced environment
• Ensure prompt resolution of customer complaints

Benefits

• Competitive Salary
• On going training and development
• Free car parking
• Uniform provided
• 20 days holidays plus 8 bank holiday
• Focus Hotels Staff Rate and Friends and Family Rates helping you travel all around hotels in the UK.