Floor Lead White City, London

OVERVIEW:

Were looking for a Floor Lead to help shape the Gymshark experience at our White City store. Located in one of Londons most dynamic retail destinations our White City store is more than just a place to a space where our community comes together where brand moments are created and where customers connect with Gymshark on a deeper level.

As a Floor Lead youll be at the heart of that experience. Leading from the shop floor youll inspire your team deliver exceptional customer experiences and create an environment where both people and performance thrive. Youll be a visible leader setting the standard through your energy coaching and commitment to excellence. From driving daily priorities and developing teammates to supporting operational excellence and acting as manager on duty youll play a key role in bringing the Gymshark brand to life every single day.

WHAT YOULL BE DOING:

• Leading from the shop floor and creating exceptional experiences for every customer.
• Inspiring and motivating teammates through positive leadership energy and example.
• Running daily huddles communicating priorities and setting the team up for success.
• Providing real-time coaching and feedback to support individual and team development.
• Helping customers find the right products through genuine conversations and expert product knowledge.
• Supporting store performance through strong service standards sales confidence and commercial awareness.
• Championing Gymshark Membership and helping customers understand the benefits.
• Taking ownership of shop floor standards ensuring the store is always clean organised and customer-ready.
• Supporting stock replenishment delivery processing and back-of-house operations when needed.
• Acting as a keyholder and supporting opening and closing procedures.
• Managing customer queries and escalations with confidence empathy and sound judgement.
• Stepping up as manager on duty when required making decisions that support the team customer and business.
• Adapting to changing priorities and helping the store succeed during busy trading periods

WHAT YOULL NEED:

Essential Criteria:

• Experience in a leadership or supervisory role with a proven ability to coach support and develop others.
• Experience working within a retail store environment.
• Previous keyholder experience.
• A track record of delivering exceptional customer service in a fast-paced environment.
• Strong communication skills and confidence leading and influencing others.
• A positive energetic and people-first approach to leadership.
• The ability to multitask and maintain high standards across customer service operations and store presentation.
• Strong problem-solving skills and the confidence to make decisions when required.
• A collaborative mindset and ability to work effectively as part of One Team.
• A passion for continuous improvement learning and personal development.
• A genuine interest in fitness wellness and community.
• Valid Right to Work in the UK

This role is subject to a Basic DBS check. We assess any informationreceivedin relationtothe DBScheckon acasebycasebasis and handle it in line with the Rehabilitation of Offenders Act 1974 and our data protection obligations

BELONGING AT GYMSHARK.

Our mission is to be a place where everyone belongs. Were an equal opportunities employer and for us that means we always strive to be as inclusive as possible in all aspects of employment right from your application. Were committed to finding reasonable adjustments* for candidates with specific needs r have a disability during our recruitment process and all applicants will be considered fairly and equally. We do not tolerate discrimination of any kind. *If youd like to request a reasonable adjustment please email.

ABOUT US.

Were here to unite the conditioning community. We believe that putting the sweat in today prepares us for tomorrow. So we give people the tools they need to reach further go faster be stronger. We celebrate those who show up for themselves to be their physical or mental best whatever that means for them. Its what we want for our community and our team. A team thats growing rapidly around the world. A collective of talented individuals working together to invent Gymsharks future. Our plans are ambitious and were looking for people who want to join us for the ride our growth will be your growth.

THE PERKS.

Standard benefits include:

• Performance-based Bonus opportunity
• Funded Healthcare benefit
• 25 days holiday & Bank Holidays
• Contributory Employer pension scheme
• Flexible benefits programme including dental insurance cycle to work tech scheme
• Gymshark Employee Discount & long service awards
• Access to High Street cashback and discounts
• Financial Physical and Mental Wellbeing Support
• Enhanced Family Leave package
• Funded multi-site fitness membership
• Life Assurance

Note: The bonus programme and benefits have certain eligibility requirements. Gymshark reserves the right to amend these programs in whole or in part at any time without advance notice.