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Flexi Front of House Manager Surrey

N Family Club

Job Location:

Guildford - UK

Hourly Salary: GBP 16 - 21

Posted: 2 August 2026 (30+ days ago)

Application Deadline: 18 November 2026

Vacancies: 1 Vacancy

Job Summary

Were more than just a nursery group. Were the UKs most innovative early-years education provider.

At N Family Club we dreamed of reimagining early years education. Becoming a place that fosters creativity embraces a curriculum-led approach and prepares children for the modern world. Were proudly making our dream a reality and we want you to be a part of it!

As a Flexi Front of House Manager at N Family youll use your people and organisational skills to go beyond for parents children and your team every single day. Youll support management to keep the nursery running smoothly manage the kitchen and cleaning teams and take the lead on rotas budgets and procurement. Youll also bring flexibility and energy to your work helping the nursery cover varied shift patterns to provide outstanding operational support.

Our nurseries are located in Chertsey Weybridge Cobham Ockham Leatherhead Guildford Godalming Redhill. Youll choose your preferred base nursery with opportunities to support other N Family Club nurseries when needed.

Your key responsibilities

Be the face of the nursery and N Family Club welcoming our parents and children each day and being their first point of contact over email and telephone;
Own the Go Beyond experience within the nursery - including ensuring our Parent Breakfast Bar is well-stocked and well-presented every morning and creating a warm and inviting atmosphere;
Be responsible for managing parent communications; ensuring all emails are responded to within the allocated SLAs responding to parent surveys actioning sessional change requests and ensuring personal tours happen on time.
Organising and overseeing new childrens settling in sessions
Line management of the Nursery Operations team (kitchen and cleaning) working collaboratively to ensure cleaning and kitchen standards meet that of N and industry regulations.
Liaison with the Facilities and Maintenance team to ensure that the building is kept in impeccable condition and any repairs are carried out quickly and safely
Own the operational management of the nursery operating all of our behind the scenes systems processes and procedures including budgeting pipedrive (occupancy) invoicing procurement and the creation of team rotas in line with capacity.
Responsibility for commercial performance including the ongoing monitoring of occupancy to reach our 95% target management of the waiting list and sending of relevant updates processing of notices and reselling of notices management of plan changes and management of the inbox and responsibility for parent emails / updates.
Assisting the people team with compliance actions such as in-person Right to Work verifications
Assisting our marketing team with the creation of our regular nursery newsletter
Assisting our Events Coordinator with our curated programme of Family Club events aiding with the planning procuring staffing and driving of attendance
Ensure that daily weekly monthly and termly HandS-related tasks and checks happen promptly and thoroughly with any concerns followed up on; continually ensuring all policies procedures and practices are embedded and reflective of an open culture of behavioural safety.
Work a flexible work pattern within the nursery opening hours (6.30am-7.30pm) with the flexibility to attend out of hours meetings and events as required.
Be a role model for exceptionally high standards never cutting corners thriving on feedback and leading on operational excellence!
Responsible for always adhering to the companys H&S policy: Statement of Intent
Provide cover in Family Rooms for any team absences lunch cover and appointments be able to provide good care and model good practice for all ages meeting the Welfare requirements;

Our Flexi Front of House Managers should have...

Experience either in a customer facing role or an operational role
Proven track record of prioritising and multi-tasking under pressure
Experienced and competent user of ICT systems (including Mac computers) and willingness to develop skills. Must be competent in Google suite specifically navigating Google Sheets due the role updating spreadsheets on a daily basis.
Experience of budget management and procurement
A solution-focused decision maker with a positive can-do attitude and the ability to achieve N Family Clubs wildly important goals

Qualifications:

Higher education qualification or relevant professional experience

Personal attributes

Passion and positivity (you always see the glass half full)
Able to communicate and influence clearly using a variety of techniques (oral and in writing)
A rigorous structured and organised approach to everything you do
A love for parent partnerships (you really want to make people happy)
Able to reflect on oneself respond positively and improve
Happy to work an early/ late shift pattern and the occasional weekend/ evening
High energy brought to every task you take on and a solutions-driven approach to problems
Able to manage workload and time effectively to deliver desired results

The N Advantage package

Competitive pay 16.29ph - 21.93ph (including 12.07% holiday entitlement) based on experience and dedication.
Flexible hours that suit your lifestyle This role is offered on a Casual Working Agreement (0-hour contract) giving you the flexibility to choose shifts that work for you.
Daily Perks Complimentary lunch and drinks every day.
Referral Bonuses Earn up to 1000 for every friend you refer who joins N Family Club.
Socials & wellbeing Annual parties like our Festive Winter Party and Summer BBQ team events and our Wellbeing Week.
Amazing discounts save on groceries shopping fitness and more
Nursery Benefits - exemption from our nursery joining & acceptance fees
Flexibility to join permanently If you choose to join us permanently you may receive a welcome bonus of up to 1000!

Why N Family Club

At N Family Club were reimagining early years education and we want you to be a part of it. Were a certified Great Place to Work and one of the UKs most innovative early years groups. With top salaries unmatched benefits and real career progression we put our people first.

Join us today to spark big ideas in young minds and shape a career youll love.

Whats next

If you think you got what it takes click apply and fill in our super quick (1 min) application form!

If you want to read more about N our benefits and work culture visit our Careers website or our Glassdoor Page.

Required Experience:

Manager

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