Fleet Operations Manager

Are you an experienced fleet professional with a passion for delivering exceptional customer service managing supplier relationships and driving operational excellence Were looking for a Fleet Operations Manager to take ownership of in-life fleet operations ensuring vehicles remain compliant cost-effective and fully operational for our customers.

This is an exciting opportunity to play a key role in managing mission critical customer fleets working closely with suppliers internal stakeholders and customers to provide a seamless operational experience while delivering against key performance indicators and service level agreements.

Youll oversee all aspects of in-life vehicle management including:

• Vehicle maintenance and compliance

• Vehicles off road (VOR) management

• Hire vehicle arrangements

• Accident and breakdown management

• Supplier performance and relationship management

• Operational reporting and KPI delivery

• Cost management and fleet optimisation

Working collaboratively across Operations Commercial Account Management and supplier networks youll ensure customers receive a reliable efficient and cost-effective fleet service.

Key Responsibilities

Fleet Operations & Service Delivery

• Manage all in-life vehicle activity and fleet operational processes.

• Ensure vehicles are maintained to agreed service levels and customer requirements.

• Monitor and manage vehicle compliance maintenance schedules and operational performance.

• Take ownership of vehicles off road (VOR) breakdowns hires and accident management processes.

• Support Critical Operations Managers and the wider operations team with fleet expertise and operational insight.

• Identify opportunities to improve service performance and reduce operational costs.

Customer & Supplier Relationship Management

• Build trusted relationships with customers suppliers and internal stakeholders.

• Act as the operational point of contact for customers providing expert fleet guidance and support.

• Support supplier onboarding and ongoing supplier governance activities.

• Conduct regular supplier and client review meetings to track fleet performance and resolve issues.

• Work closely with Commercial Operations and Customer Service teams to deliver customer requirements.

Financial Management

• Monitor fleet-related expenditure and identify cost-saving opportunities.

• Support management of customer in-life spend and vehicle pricing activities.

• Work with commercial teams to maximise customer value and business revenue.

• Analyse supplier and network costs developing recommendations for efficiency improvements.

Reporting & Performance Management

• Maintain accurate fleet records and documentation in line with GDPR requirements.

• Ensure activity is managed through relevant supplier management systems and platforms.

• Produce accurate reporting forecasting and operational updates.

• Monitor and deliver against agreed KPIs and SLAs.

• Provide data and insights to support operational decision-making and continuous improvement initiatives.

• Experience within fleet management fleet operations or a similar operational environment.

• Experience managing complex fleet operations and vehicle compliance requirements.

• Understanding of supplier performance management and service delivery frameworks.

• Proven experience managing supplier and customer relationships.
• Excellent stakeholder management and communication skills.
• Ability to analyse operational data and identify improvement opportunities.
• Strong organisational skills with the ability to manage multiple priorities.
• Experience working independently and collaboratively within cross-functional teams.
• Proficiency in Microsoft Office applications particularly Excel and Word.
• Full UK driving licence.

Why Join Us

This is an opportunity to join a dynamic and customer-focused team where youll have real ownership influence operational performance and help shape the future of fleet service delivery. Youll work with a broad network of customers and suppliers while contributing to a culture of continuous improvement and exceptional customer service.

If youre a proactive fleet professional who thrives on building relationships solving problems and delivering outstanding operational results wed love to hear from you.