Fitness and Active Communities Role

Fitness and Active Communities Role

Reporting to: Fitness Manager / Gym Manager / Club Manager

Role Statement:

To meet stakeholders expectations by providing an outstanding range of gym and class services along with providing key studio programmes to the community.

Key Accountabilities:

To work in partnership with the Fitness and Coin Street Community Teams

Enter and read communications via the Day Book/Memo folder

To report directly to the Club Manager and Active Communities Manager

Work with Coin Street and support/ lead on their community engagement programmes.

Coordinate Community-based classes and help design and run grant-funded programs brought about through Coin Street collaboration

To provide a welcoming and efficient environment for all members and guests

Foster a friendly and accessible atmosphere within the gym team

Deal quickly and efficiently with members enquiries

Pro-actively offer technique correction and alternative exercises

Encourage and support members in training incl. spotting etc

Handle customer complaints firmly and with tact

Deliver gym floor-based classes

Be prepared to cover classes at short notice or deliver an alternative class

To collect and report on user feedback

Collate and record customer comments

Complete questionnaires and data as and when required

Use Member feedback to create ever-evolving Fitness and community classes and studio time table

To provide a clean and safe environment for all staff and users

Complete and record daily health and maintenance checks

• Regularly check the toilets and changing rooms to ensure that they are in a suitable state for customers including filling consumables.

Ensure high standards of cleanliness throughout the centre by:

- Cleaning gym equipment gym area and studios

- Picking up rubbish and emptying bins

- Replenish stocks (wipes hand towels etc)

- Returning all equipment to its right place

- Removing dangerous or toxic materials

- Observe and record areas that require attention

Conduct regular audio/visual checks in gym and report any faults via the relevant reporting system

Prompt reporting of faulty gym equipment via the relevant reporting system

To be responsible for upholding health and safety procedures

Report incidents and accidents to the Duty Manager

Be aware of building evacuation procedures

Report any matters of concern to Duty Manager

To conduct effective inductions and Personal Programmes for gym users

Consider and respect individual needs

Provide an appropriate Fitness Programme

Monitor individual progress and review regularly

Demonstrate effective use of equipment and check user understanding

To support all staff in contributing to a positive working environment

Be available to cover any member of staff in an emergency

Be prepared to perform any task at short notice that will enable the smooth running of the organisation

Be prepared to undertake training as required

Attend meetings as and when necessary

Consider the needs of other people

Performance Indicators:

Mystery shop feedback

Achievement of positive customer feedback member survey & informal

Positive Feedback from Community Classes

Achievement of all users targets

Maintenance of accurate records

Cleanliness levels

Prospecting Data

These accountabilities are not an exhaustive list. You must undertake any other reasonable duties set by your Manager.

Person Specification:

Skills: Essential

• Excellent customer services skills

• Open to new ideas and self development

• Ability to handle customer complaints with tact

• Good communication skills at all levels including written and oral

• Good organisational skills

• Ability to work under pressure

Skills: Desirable

• Knowledge of computerised member management system (ideally Legend)

• Good Word and Excel skills and general computer skills

• Awareness of health and safety

Qualifications and Experience:

Essential:

• Experience in Customer Services

• Level 2 Fitness Instructor Qualification

• Ability to comply with JHT DBS policy

Desirable:

• Level 3 personal Trainer qualification

• Experience in Health and Fitness Industry

• Experience in teaching group classes

• Group exercises qualifications eg. Les Mills indoor cycling

• Additional specialist fitness qualifications eg. pre/post natal

• Current 1st Aid Training