Fire ICT Engineer (Redeployment 24500)

• Suffolk County Council Suffolk Fire and Rescue Service

• Address: Ipswich East Fire Station Suffolk IP3 9SJ - Onsite

• Salary: 34434 per annum (pro rata for part time)

• Hours: 37 hours per week

• Contract: Permanent

Technology underpins every part of Suffolk Fire and Rescue Service and your skills could help keep our organisation running smoothly.

From advanced communication systems and a state-of-the-art Fire Control suite to data and asset management logistics and the always-on critical operational systems our teams rely on every day ICT is the backbone of the Service supporting every function that enables us to keep the people of Suffolk safe.

As we continue our digital and data transformation were looking to recruit a Fire ICT Engineer to join our Fire ICT Team. The ideal candidate will want to work within a dynamic essential and supportive public service organisation where they can make a real difference across a range of exciting projects.

If youre passionate about finding new solutions and making a real difference we want to hear from you.

Join Suffolk Fire and Rescue Service and reimagine the possibilities.

Your role and responsibilities

Working in Fire ICT your days will be varied and busy and will include tasks such as:

• Maintaining specialised systems such as radio communications telephony (including Integrated Communication Control System) and emergency alerting platforms.

• Providing technical support for IT infrastructure networking systems and data centre technologies including installation configuration troubleshooting and monitoring.

• Participating in ICT projects and following training joining the on-call rota to support critical systems out of hours.

• Implementing security measures to protect data integrity and confidentiality ensuring compliance with ICT policies and regulations.

• Responding to ITSM tickets daily resolving issues where possible and escalating with full details to senior engineers Fire ICT Managers or third parties.

What you will bring to the role

• A genuine passion for technology and innovation with curiosity about new tools systems and ways of improving how we work.

• A collaborative mindset contributing positively to the team while also being able to work independently and use your own initiative.

• A hands-on and flexible approach adapting to a variety of tasks and changing operational needs.

• A commitment to learning and continuous development building your skillset and applying new knowledge to meet evolving business needs.

• Transferable skills fresh perspectives and new ideas whatever your background - we welcome applicants with a range of experience.

• Integrity experience and enthusiasm along with a strong commitment to delivering high-quality work.

You can view a full list of requirements in theJob and Person Profile (Word).If you believe you can succeed in this role please apply even if you dont meet all requirements. We would appreciate the opportunity to consider your application.

The team

Youll be joining a supportive forward-thinking ICT team where your expertise will make a tangible difference every day. This is a place where you can get hands-on with real technical challenges including troubleshooting problem-solving and delivering solutions that directly support our Service and our communities.

The Fire ICT Team looks after the critical blue light systems that keep Suffolk Fire and Rescue Service running. This includes the technology that alerts personnel to incidents the mobile data terminals on fire engines that provide live information at the incident ground our communication platforms (including mobile Airwave and WiFi) and the systems that capture operational data used across the organisation to monitor and improve performance.

Based at Ipswich East Fire Station on The Havens Ransomes Europark the team supports equipment and systems across all thirty-five fire stations in Suffolk as well as our primary and secondary Fire Control locations.

No two days are the same. The wide variety of systems environments and challenges youll work with will enable you to build new skills and gain valuable experience you wont find in many ICT roles.

This role will be worked on-site from a fixed base. The job details above list the location. If you want to discuss how that might affect your work please talk to the contact person.

Empowering Everyone

Were big believers in potential possibility and the power of different ideas. Were always searching for ways to encourage respect and enable everyone to be the best they can be. We want to represent the diverse communities we serve. We welcome applications from all individuals especially those from groups that are currently underrepresented in the organisation as shown in ourWorkforce Equality Report.

For more information

Please contactLaurie Page(he/him) for a casual conversation. You can reach them by calling or emailing

How to apply

Step 1 -Read theJob and Person Profile (JPP) (Word)

Step 2 -Click Apply Now to start your online application.

Step 3 -Upload a supporting statement answering the following questions below (no more than 400 words per question). You should use theSupporting Statement template (Word).

1. Describe a time when you diagnosed and resolved an issue affecting a business-critical ICT service. How did you prioritise your actions and communicate progress to stakeholders

2. Give an example of when you installed configured or supported a specialisedsystem or technology that required you to learn new technical skills. How did you approach the challenge and what was the outcome
3. Tell us about a technical improvement you introduced that increased reliability security or efficiency. What problem were you trying to solve what solution did you implement and what difference did it make to users colleagues or the service

Step 4- Upload a CV (without name and personal details).

Please note: Without a supporting statement your interest will not be progressed. Any supporting documents must be in either PDF or MS Word format.

For guidance on completing your application please see our How to Apply page.

Planning to use Artificial Intelligence (AI) Please ensure your application still reflects your own skills experience and ideas. If used inappropriately your application may not be processed. Please read our guidance for using AI to understand whats acceptable.

Do you need any reasonable adjustments to help you to apply If you are disabled and/or have additional support needs you can request reasonable adjustments. You can do this by contacting our Recruitment Team ator.You can find examples of possible adjustments on our Reasonable Adjustment pages.

Closing date:11.30pm 31 August 2026.

This authority is committed to safeguarding and promoting the welfare of children young people and vulnerable adults and expects all staff and volunteers to share this commitment. DBS (Disclosure and Barring Service) checks or police vetting will be required for relevant posts. #LI-Onsite