Financial Inclusion Officer
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Posted:
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Job Summary
This is a remote position.
- Financial Inclusion Support
- Identify and assist households requiring financial intervention.
- Provide non-judgmental support to residents facing financial difficulties.
- Guide residents through changes in welfare benefits and financial situations.
- Facilitate access to financial assistance and support services.
- Identify and assist households requiring financial intervention.
- Income Maximisation
- Help customers maximize household income through various benefits and grants.
- Identify opportunities to reduce expenses and enhance financial stability.
- Help customers maximize household income through various benefits and grants.
- Housing & Homelessness Prevention
- Support housing sustainability and prevent homelessness through early intervention.
- Collaborate with housing providers and support agencies to maintain accommodation.
- Support housing sustainability and prevent homelessness through early intervention.
- Partnership Working
- Collaborate with partner agencies like Citizens Advice Debt Advice Services and others.
- Ensure customers are connected to appropriate support services.
- Collaborate with partner agencies like Citizens Advice Debt Advice Services and others.
- Case Management
- Manage a complex caseload develop action plans and monitor progress.
- Maintain accurate records of interventions and customer interactions.
- Manage a complex caseload develop action plans and monitor progress.
- Grants & Financial Assistance
- Assess and recommend hardship funding applications.
- Administer discretionary grants and financial support schemes.
- Assess and recommend hardship funding applications.
- Monitoring & Reporting
- Maintain case management systems and collect performance data.
- Produce reports and contribute to service performance improvements.
- Maintain case management systems and collect performance data.
- Community Engagement & Training
- Participate in workshops and community sessions to raise awareness of financial inclusion services.
- Attend training and share best practices across teams.
- Participate in workshops and community sessions to raise awareness of financial inclusion services.
- Essential
- Experience supporting individuals with financial hardship.
- Experience managing complex caseloads in a target-driven environment.
- Knowledge of welfare benefits Universal Credit and financial inclusion services.
- Strong partnership-working and customer support experience.
- GCSE English and Mathematics (Grade C/4 or above) or equivalent experience in relevant fields.
- Excellent communication organizational and problem-solving skills.
- Proficient in Microsoft Office applications.
- Experience supporting individuals with financial hardship.
- Desirable
- Previous experience in local authority or council settings.
- Experience in Revenues & Benefits Welfare Support Financial Inclusion Housing or Debt Advice.
- Experience administering hardship funds or discretionary grants.
- Understanding of homelessness prevention and discretionary grant schemes.
- Previous experience in local authority or council settings.
- Working Environment
- Fully remote working arrangement.
- Fast-paced target-driven environment with a focus on vulnerable residents.
- Fully remote working arrangement.
- Core Behaviours
- Deliver high-quality customer-focused services.
- Communicate clearly and effectively maintaining confidentiality and professionalism.
- Build effective relationships and support collaborative working.
- Deliver high-quality customer-focused services.
- Additional Requirements
- Standard DBS Check required.
- Standard DBS Check required.
Required Skills:
Requirements: Essential Experience supporting individuals with financial hardship. Experience managing complex caseloads in a target-driven environment. Knowledge of welfare benefits Universal Credit and financial inclusion services. Strong partnership-working and customer support experience. GCSE English and Mathematics (Grade C/4 or above) or equivalent experience in relevant fields. Excellent communication organizational and problem-solving skills. Proficient in Microsoft Office applications. Desirable Previous experience in local authority or council settings. Experience in Revenues & Benefits Welfare Support Financial Inclusion Housing or Debt Advice. Experience administering hardship funds or discretionary grants. Understanding of homelessness prevention and discretionary grant schemes. Additional Information Working Environment Fully remote working arrangement. Fast-paced target-driven environment with a focus on vulnerable residents. Core Behaviours Deliver high-quality customer-focused services. Communicate clearly and effectively maintaining confidentiality and professionalism. Build effective relationships and support collaborative working. Additional Requirements Standard DBS Check required.
